Business Skills, Coaching, Communication Skills, Employee Relations, Finance, Financial Management, Food Quality, Leadership, Maintain Compliance, Marketing, Mentoring, Metrics, Operational Expenditure (OPEX), Performance Metrics, Profit & Loss, Profit & Loss Analysis, Profit & Loss Statements, Remodeling, Restaurant, Revenue Growth, Safety/Work Safety, Sales, Succession Planning, Team Building, Willing to Travel
We are looking for a Director of Operations who knows what great restaurant operations look like and has the leadership skills to build them at scale. This isn't a corporate desk job. We're looking for a hands-on operator who enjoys being in the restaurants, coaching leaders, improving financial performance, and creating an exceptional guest experience.
The Director of Operations will oversee multiple full-service restaurant locations and partner with General Managers to drive sales, profitability, operational excellence, and team development.
Responsibilities
- Lead the operational performance of multiple full-service restaurant locations.
- Coach, mentor, and develop General Managers and Area Leaders.
- Drive sales growth while improving restaurant profitability and EBITDA.
- Analyze P&L statements and identify opportunities to improve labor, food cost, and operating expenses.
- Ensure every restaurant consistently delivers an exceptional guest experience.
- Maintain high standards for food quality, cleanliness, service, and hospitality.
- Develop action plans for underperforming restaurants and hold leadership teams accountable for results.
- Recruit, train, and retain high-performing operational leaders.
- Partner with HR on hiring, employee relations, and succession planning.
- Work closely with Marketing, Culinary, Finance, and Training to execute company initiatives.
- Monitor KPIs including sales, labor, food cost, guest satisfaction, turnover, and safety metrics.
- Ensure compliance with all health, safety, and company operating standards.
- Travel regularly between restaurant locations.
Qualifications
- 7+ years of multi-unit leadership experience in full-service restaurants.
- Experience overseeing multiple restaurant locations with responsibility for financial performance.
- Strong understanding of restaurant P&Ls and key operating metrics.
- Proven ability to develop General Managers into high-performing leaders.
- Experience leading high-volume restaurant operations.
- Excellent communication and coaching skills.
- Strong business acumen with the ability to balance hospitality and profitability.
- Willingness to travel extensively.
Preferred Experience
- Casual dining, polished casual, upscale casual, or family dining experience.
- Experience with 8–20+ restaurant locations.
- Background working with private equity-backed or growth-oriented restaurant companies.
- Experience leading new restaurant openings, remodels, or operational turnarounds.
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