Director of Operations (Full-Time Exempt)
Position Summary:
The Director of Operations provides leadership and oversight of the agency's financial operations, quality improvement initiatives, and organizational infrastructure. This position works collaboratively across departments to support operational efficiency, fiscal stewardship, strategic planning, and organizational growth while ensuring the agency has the systems, resources, and processes necessary to fulfill its mission.
Essential Responsibilities:
Finance & Accounting
- Oversee county grant invoicing processes, manage timelines, maintain cross-training on invoicing submissions, and serve as primary liaison with county grant business departments.
- Assist with the development and monitoring of programmatic grant budgets and partner with the TCCFO to coordinate the annual budgeting process.
- Oversee banking relationships, treasury management activities, organizational operating expenses, Youth Opportunities Program (YOP) tax credit submissions, and administrative and financial management platforms, including Dext, Bill, and other business systems.
- Review and approve agency expenditures and invoice submissions.
- Serve as the primary point of contact for annual audits, lead monthly financial review meetings with leadership, and serve as the primary contact for the TCCFO monthly needs list.
- Partner with program leadership on employee allocation management and funding alignment and provide recommendations regarding staffing levels, service delivery, and grant funding utilization.
- Supervise agency invoicing staff.
Quality Assurance, Compliance & Operations
- Oversee the Quality Improvement Department and provide leadership and support for CARF accreditation activities.
- Monitor organizational performance indicators and quality outcomes and identify opportunities for quality improvement, operational excellence, process improvement, organizational growth, and resource utilization.
- Lead cross-functional initiatives that improve organizational efficiency, effectiveness, and service delivery.
- Develop, implement, and evaluate operational systems, processes, and performance measures that support agency goals.
- Make strategic recommendations to leadership regarding quality, compliance, organizational effectiveness, operational effectiveness, and resource utilization.
Staff Engagement & Human Resources Support
- Coordinate agency-wide staff training initiatives and partner with the Executive Team to plan and implement regular staff meetings.
- Coordinate and serve as administrative liaison for employee committees and maintain and oversee the organizational calendar.
- Collaborate with program leadership to support effective recruitment, staffing, onboarding, training, and workforce development across all programs.
- Crosstrain on payroll processes to provide backup support as needed.
Technology, Facilities & Administrative Services
- Collaborate with the IT Coordinator on agency technology initiatives and promote adherence to established IT support procedures.
- Support strategic planning for office operations and space utilization in partnership with the Office Manager and serve as liaison to building management.
- Serve as agency point person for organizational and building insurance matters.
- Oversee lease administration, renewals, and brokerage relationships.
Preferred Qualifications:
- Bachelor’s degree in business administration, Accounting, Finance, Nonprofit Management, or a related field preferred; equivalent relevant professional experience will be considered in lieu of a degree.
- Demonstrated supervisory experience, including staff leadership, coaching, performance management, and team development.
- Strong financial and business acumen, organizational and project management skills, leadership, communication, and decision-making skills.
- Experience with nonprofit budgeting, grant management, and financial oversight.
- Exceptional attention to detail and follow-through.
- Ability to build relationships with diverse personalities and stakeholders and work collaboratively across departments.
- Commitment to continuous improvement and organizational excellence.
This position will report directly to the CEO and performs additional duties and special projects as assigned to support the operational and strategic needs of the organization.
Starting Salary: $75,000+ based on experience
CHADS is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CHADS is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OUR MISSION
CHADS SAVES YOUNG LIVES BY ADVANCING THE AWARENESS AND PREVENTION OF DEPRESSION AND SUICIDE.
WHAT WE DO
CHADS is a 501(c)(3) organization offering Signs of Suicide®, Family Support, and Social Emotional Well-being programs to advance the awareness and prevention of depression and suicide. Aside from providing adolescents and young adults ages 25 and under with counseling services and educational programs, we also serve parents, educators, and community members with resources, presentations, and more to provide a holistic and proactive approach to mental illness and bullying.
VISION
To be the community leader in educating and supporting young people whose lives are impacted by suicidal thoughts, anxiety, and/or depression.
CORE VALUES
- Youth Focused - Support the mental health of youth and young adults with each decision we make.
- Passion - Keep our mission and vision central in our work. We show pride, enthusiasm and dedication in everything we do.
- Character - Value those we serve, our employees, volunteers, and collaborating organizations by demonstrating honesty, respect, integrity, trust, and supporting diversity. We are people of character.
- Hope - Bring hope to the clients and families we support. We are confident that their lives will improve and they will get through their mental health crisis.
- Collaboration - Encourage effective partnerships with youth and their families, community volunteers, school districts, businesses, other nonprofits, and the broader community.
- Stewardship - Emphasize efficiency, quality, and the optimal use of resources in all aspects of our operation, ensuring that we remain responsible guardians of the trust that our community places in us.
- Accountability - Meet our commitments and take responsibility for our performance.
- Excellence - Expect the best of co-workers and ourselves. Strive for positive outcomes, continuous quality improvement, and fact-based decision-making. We are committed to providing only high quality programs and services.