Director of Security | Full-Time | The Paramount Baltimore

Oak View Group:

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary:

The Director of Security is responsible for directing a team of full-time security guards, as well as all part-time event front-of-house staff such as security guards, ushers, and ticket takers. The Director of Security’s primary responsibility is ensuring a safe, secure, welcoming, and comfortable entertainment experience for our guests by planning, monitoring, directing, delegating, controlling, and managing all functions of the guest services & security department. Responsibilities include, but are not limited to, personnel management, risk management, loss prevention, fire/life safety, security/safety training, guest services oversight, investigations, working with security counterparts, budgeting, lost and found, customer service, emergency preparedness, and disaster prevention.

 

This role pays an annual salary of $90,000 - $95,000.

 

Benefits for Full-Time Roles: Health, Dental, and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

 

This position will remain open until December 31, 2026.

About the Venue:

The Paramount Baltimore is a new world-class music venue located in the heart of Stadium Area, Baltimore, MD. The venue sits in an iconic location neighboring Raven's M&T Stadium and Orioles' Camden Yards. The Walk @ Warner Street enhances the connection between other local attractions like The Horseshoe Casino and TopGolf. This places The Paramount Baltimore in the center of a new cultural hub for sports and entertainment in the city. With a total capacity of 5,000 and state-of-the-art sound and lights, courtesy of industry leader Maryland Sound Institute, The Paramount Baltimore is primed to bring a wide variety of live experiences to the stage. The project also includes a private member-only club called The Founder's Room. The development caps a nearly decade-long effort by Brian Doyle and Robert Goldstein.

Responsibilities:

• Oversee all physical security systems in the venue, including camera systems, access control, radio communications, and security software systems.
• Hire and effectively direct a team of full-time and part-time employees providing 24/7 building security coverage and event needs.
• Develop and maintain security and guest services policies and standard operating procedures.
• Establish positive and collaborative relationships with all internal departments and government entities, including police, fire, EMS, etc., and schedule services as necessary.
• Schedule security and guest services vendors (equipment, K-9, patrols, lost and found) as necessary.
• Review and update the facility Emergency Response Plan manual and quick guide, and lead and manage all aspects of emergency preparedness programs and training.
• Oversee budget, approve purchases (with leadership oversight), and negotiate vendor contracts for security programs. Evaluate requests for security support or supplies.
• Handle guest inquiries and respond to guest complaints and security concerns to prevent future issues.
• Serve as primary security contact to event management personnel during assigned events.
• Adopt a customer service philosophy and public relations approach to the performance of all duties and establish and promote this philosophy to guest services and security staff.
• Plan and provide comprehensive training for guest services and security staff.
• Responsible for employee performance issues with the assistance of HR.
• Tracks attendance of staff according to attendance policy.
• Oversee all aspects of employee personnel, including but not limited to hiring, disciplining, scheduling, and payroll.
• Be present for events.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree from an accredited college/university/school.
• 5-7 years of experience managing security operations with an arena, stadium, or similar public assembly facility.
• Previous law enforcement experience is preferred but not required.
• Active State of Maryland Security Guard Certification (commonly referred to as a Maryland Guard Card). This certification must be maintained in active status for the entire duration of employment.
• Experience communicating and working as a liaison with government resources, including police and fire departments, U.S. Department of Homeland Security, FBI, and other local/state/federal resources.
• Thorough knowledge of physical security systems, including CCTV, access control systems, walk-through metal detectors, and radio communication systems.
• CPR/AED/First Aid Certification preferred.
• Ability to function in a fast-paced, high-pressure environment and must possess strong interpersonal skills.
• Ability to work flexible schedules, including overnights, weekends, and holidays, as required.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Must be self-motivated and have excellent organizational skills.
• Ability to work independently while also fostering a collaborative team environment.
• Ability to lift and move objects and perform physical tasks as required.
• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.