Director of Supportive Housing

Position Description & Responsibilities:

The position will oversee housing coordinators in different counties in Orange, Ulster, Dutchess, and Putnam County with opportunities for expansion of programs. This position is responsible for maintaining positive relationships with landlords, participants and staff as well as community partners and stakeholders. The Director of Housing is the point person for supportive housing programs and assists to educate, support, and empower people to understand, manage, and work towards overcoming chronic mental health issues or difficulties affecting their lives while obtaining and remaining stably housed.

• Manage day-to-day operations of the housing program while emphasizing a positive response to concerns of participants or staff.
• Manage programs and ensure they meet contractual protocols and procedure requirements.
• Train and supervise staff to be successful housing coordinators.
• Ensuring training and accurate information in our Electronic Health Record (Example: AWARDS).
• Responsible in HCBS Services, Referrals & Medical Billing.
• Create connections with various house owners to enhance services for participants’ supportive housing. Market program to community providers and ensure great networking relationships.
• Serve as agency liaison to assigned County agencies and workgroups.
• Willingness to commute between counties & cover housing coordinators when out on leave or for extra assistance.
• On-call responsibilities 24/7 for emergencies related to supportive housing.
• Work with participants in completing basic assessments in a non-clinical way as needed.
• Create monthly, quarterly and annual outcome reports, pass audits, reviews, and inspections.
• Become an Ambassador for People USA.
• Represent People USA on County provider committees, meetings, and/or task forces.
• Advocate for participants/staff whenever necessary.
• Completion of other tasks assigned by the Supervisor.
• Attending community meetings throughout the different counties that supportive housing is served.

• Lived experience with trauma, mental health, or substance use history preferred.
• Strong inter-personal and leadership skills.
• Must have reliable transportation & clean and valid drivers’ license.
• Must complete the Academy of Peer Services Training within 6 months of hire and obtain the NY State Peer Specialist Certification.
• Honesty, respect for diversity, high personal standards, language, and behaviors.
• Preferred experience in the housing process, independent living skills, social and community engagement, recovery and wellness education, advocacy, and peer support.
• Working knowledge of confidentiality requirements related to records pertaining to staff and participants personal information such as Mental Health and Chemical Dependency laws.
• Preferred experience in the housing process, independent living skills, social and community engagement, recovery and wellness education, advocacy, and peer support.
• Basic knowledge of linkages and referrals to community services.