Director of Technical Operations (MSP)

Leapfrog Services is seeking a Director of Technical Operations to lead our technical execution organization within our MSP/MSSP environment. This Director-level role provides leadership across Network Operations (NOC), Security Operations (SOC), Support Engineering, Infrastructure, Cloud, Endpoint, Project Delivery, Co-Managed IT, and related technical functions. The position oversees multiple technical managers and is responsible for operational performance, accountability, and structured execution across all technical practice areas. Reporting to the COO, this role plays a key part in continuing the maturity of our Centers of Excellence operating model and strengthening operational discipline across teams. If you are a structured, performance-driven leader who thrives on building clarity, accountability, and measurable improvement, this role offers meaningful impact within a stable, growth-focused organization. What You’ll Do Lead Technical Operations Lead and develop managers across Network Operations (NOC), Security Operations (SOC), Support Engineering, Infrastructure, Cloud, Endpoint, and Project Delivery functions. Establish clear performance expectations and accountability standards across technical teams. Monitor and improve KPIs, including SLA adherence, escalation trends, utilization, and project timelines. Identify systemic issues and implement sustainable operational improvements. Strengthen Structure & Maturity Support the continued development of structured technical practice areas aligned to service offerings. Strengthen ownership boundaries and reduce operational friction between teams. Standardize workflows, documentation expectations, and cross-functional handoffs. Drive Performance & Efficiency Improve operational discipline across execution teams. Support capacity planning and operational efficiency aligned with company performance goals. Enhance governance in co-managed IT environments. Collaborate Across the Organization Partner closely with Client Experience leadership to ensure seamless execution. Collaborate with executive leadership to align operational performance with company strategy. Compensation details: 125000-150000 Yearly Salary PI6c041ace8690-25448-398555805c143e31-5e48-4549-b638-05792d185386