Director of Workforce Solutions

MAU is hiring a Director of Workforce Solutions (Talent Services & Managed Services) in Augusta, GA. As the Director of Workforce Solutions, you will provide strategic leadership for Talent Services and Managed Services operations across a multi-site territory, driving profitable growth, operational excellence, client satisfaction, and workforce solutions that deliver measurable business results.

Benefits Package

• Competitive Compensation Package
• Medical, Dental, and Vision Benefits
• Paid Holidays (11)
• Paid Vacation
• Great work environment
• Employee Assistance Program (EAP)
• Care Partners Program
• Health Club Reimbursement Program
• Additional supplemental benefit programs
• 401(k)
• Salary Continuation
• Educational Reimbursement
• FMLA available after 12 months of service

Shift Information

• Monday-Friday | 8:00 AM to 5:00 PM
• Occasional evenings and weekends as business needs require

Career Path

• Senior Director
• Vice President

Required Education and Experience

• Bachelors degree in Business, Human Resources, or a related field
• 8+ years of progressive leadership experience in workforce solutions, staffing, recruiting, managed services, consulting, manufacturing operations, human resources, or related industries
• 5+ years of leadership experience
• Demonstrated success leading multi-site operations, workforce solutions, or client service teams across multiple locations
• Proven experience managing profit and loss performance, operational metrics, client satisfaction, and profitable business growth
• Strong consulting, relationship management, negotiation, and conflict resolution skills
• Demonstrated business development experience with a history of growing client relationships and operations
• Experience developing and presenting strategic business plans to executive-level stakeholders
• Experience managing recruiting performance metrics and operational KPIs
• Ability to thrive in a fast-paced, rapidly changing environment while managing multiple priorities
• Demonstrated ability to mentor, coach, and develop leaders
• Knowledge of applicable employment laws
• Ability to travel regionally and nationally

Preferred Education and Experience

• Experience leading AI enablement initiatives and utilizing AI tools
• Experience developing strategic technology-driven workforce solutions

General Requirements

• Executive-level communication and presentation skills
• Strategic leadership and business acumen
• Strong commercial mindset with a focus on revenue growth
• Excellent collaboration, organizational, and time management skills
• Analytical and problem-solving abilities
• Advanced Microsoft Office and business analytics experience
• Innovation mindset with a commitment to continuous improvement
• High level of professionalism, credibility, flexibility, and initiative
• Strong commitment to quality, ethics, and customer service

Essential Functions

• Lead Talent Services and Managed Services operations across an assigned multi-state territory
• Develop and execute territory strategies aligned with organizational goals and workforce market trends
• Drive profitable revenue growth through client retention, service expansion, and new business opportunities
• Partner with Sales and Business Development teams on proposals, presentations, and strategic account growth
• Build and maintain executive-level client relationships while serving as a trusted workforce solutions advisor
• Manage profit and loss performance, budgeting, forecasting, and financial planning for assigned operations
• Analyze business performance and implement corrective actions to achieve operational and financial objectives
• Ensure appropriate staffing levels while coaching, mentoring, and developing future leaders
• Establish performance objectives, monitor KPIs and OKRs, and implement continuous improvement initiatives
• Collaborate with Business Analytics teams to develop forecasting models, workforce analytics, and operational reporting
• Prepare and deliver executive business reviews, workforce analytics, and strategic presentations
• Drive customer satisfaction through proactive communication, workforce planning, and service excellence
• Identify opportunities to improve operational processes, technology adoption, automation, and service delivery
• Lead cross-functional initiatives supporting organizational growth, change management, and operational excellence
• Foster an "Everyone Sells" culture while identifying cross-selling opportunities across MAU solutions

Work Environment and Physical Demands

• Primarily works in a professional office environment
• Regular travel to customer locations, including office and manufacturing environments
• Customer sites may include industrial equipment, powered industrial vehicles, non-temperature-controlled environments, and GMP clean room settings
• Must be comfortable working in varying operational environments

Physical Requirements

• Ability to stand and walk for up to 8 hours
• Ability to sit for up to 8 hours

Travel

• Up to 35% regional travel with occasional overnight travel

Supervisory Responsibilities

This position may directly supervise:

• Regional General Managers
• General Managers
• Site Managers
• On-Site Supervisors
• Administrative Support personnel