Director, Office of Technology Services

Director, Office of Technology Services

Location

TJC Central Campus

Job Type

Full-Time Regular

Job Number

2026-00330

Department

Information Technology

Opening Date

10/30/2026

Number of Months

12

• Description
• Benefits
• Questions

Tyler Junior College gives equal consideration to all applicants for admission, employment and participation in its programs and activities without regard to race, color, religion, national origin, gender, gender identity, gender expression, sexual orientation, age, marital status, disability, veteran status or limited English proficiency (LEP).

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

All positions are on-site, located in Tyler, Texas, unless otherwise stated in the job posting.

ABOUT

The Director of IT Operations directs, plans, and manages activities of TJC's Information Technology Infrastructure, Systems, Network, VOIP, WAP, Endpoint, and AV support teams to ensure reliable, effective, efficient, and secure delivery of technology systems to all areas of the College. This position will collaborate with all departments of IT Services and the academic, research, and administrative leadership across the College in the development and implementation of enterprise-wide IT strategy. Identifies changes and trends in technology and communicates impacts and consequences to the CIO. Works with the CIO and the Deputy CIO to develop long-term information technology needs and contributes to setting the strategic direction of TJC's information technology organization; ensures technical innovation and influences strategic business decisions regarding the use of technology. Develops and maintains key IT vendor relationships in support of critical platforms and services.

WHAT YOU WILL DO

• Partner with the CIO and Deputy CIO to develop the enterprise-wide strategic technology roadmap and design innovative technology strategies. Develop vision, long- and short-term planning, and build relationships with customers and service providers. Work across organizational boundaries to establish procedures, policies, and solutions. Stay abreast of new technology, industry trends, and vendor solutions.
• Oversee the management and short- and long-range direction of the technology infrastructure, support services functions, and technological resources.
• Lead teams responsible for Voice & Data Networks; Servers & Storage; Data Center Facilities & Operations; Scheduling & Monitoring; Cloud Computing Strategy & Architecture; Endpoint technologies for end-user platforms, including desktop/laptop hardware, mobile devices, software deployments, and user productivity tools.
• Direct the planning, deployment, and lifecycle support of audio-visual technology for campus learning and collaboration spaces-including classrooms, meeting rooms, offices, and event venues-to ensure high-quality presentation, conferencing, and instructional capabilities.
• Expand and oversee end-user technical support operations and functions, Tier 2 and 3 escalation workflows, endpoint lifecycle management, desktop engineering, software distribution, user onboarding/offboarding technical processes, and troubleshooting standards. Ensure consistent delivery of high-quality technical support across all campus locations.
• Assist and collaborate with other departments on emerging technologies, articulating their applicability to the future of the College. Promote innovation and the adoption of IT enablers that support academic, business, and administrative offices.
• Hire and develop capable operational team employees. Perform reviews, manage time off and coverage, and coordinate employee work assignments. Ensure staff maintain current technical knowledge, including end-user support for best practices, by providing regular training and professional development opportunities.
• Coordinate with other IT teams and provide exceptional service to customers throughout the campus. Attend relevant meetings and participate in planning or presentation activities at the team or leadership levels. Ensure issues are communicated effectively and resolved promptly, including end-user-impacting incidents.
• Act as the ultimate technical escalation point and first functional/hierarchical escalation point for Server, Network, and Endpoint teams. Assist in resolving complex infrastructure and end-user support issues and provide guidance or solutions as appropriate.
• Serve as part of the incident response team as the Major Incident Manager, ensuring coordination of communications, root-cause analysis, and user impact mitigation during major outages or service disruptions.
• Collaborate with peers and department contacts to develop and implement technology refresh plans and maintain usage policies, including end-user hardware/software standards, device imaging, and configuration management.
• Participate in long-range planning of end-user, operational systems, and support activities by applying technical expertise and understanding the College's current and future structure and business needs. Lead planning for end-user and operational technology modernization initiatives.
• Review and recommend training and development plans for Operational teams. Provide technical expertise and mentoring to other IT Services and Support staff, especially in end-user support areas such as troubleshooting, customer service, endpoint security, and device management.
• Document procedures and processes for the IT Operational teams and regularly review and update these documents as necessary. Ensure teams follow documented procedures, especially in end-user support workflows such as incident resolution, request fulfillment, and device provisioning.
• Along with the Deputy CIO and CIO, evaluate, plan, implement, and establish the operation of new technologies. Review drawings and consult with architects and engineers on remodel and building projects to ensure each facility has the necessary operational infrastructure and end-user technology accommodations. Interact with campus colleges and departments to support their needs and ensure continuity of operations.
• Oversee the development, maintenance, and regular testing of campus technology backups and disaster recovery plans, ensuring considerations for end-user continuity and workstation recovery.
• Review and recommend RFP contract verbiage as it pertains to information technology, including software licensing, endpoint procurement, and managed service agreements that support end-user operations.

COMPETENCIES

Knowledge, Skills, and Abilities

• Creates a positive, professional, service-oriented work environment for faculty and staff supporting TJC's mission and core values statement.
• Must be able to work effectively as a member of leadership and other relevant teams.
• Completes training and adheres to our standard of promptly providing a high level of service and respect to internal or external customers.
• Maintains knowledge of and complies with organizational standards, policies, and procedures of the TJC Employee Handbook.
• Maintains complete knowledge of office services and the use of all relevant office equipment, computers, and manual systems.
• Maintains strict patient and employee confidentiality in compliance with all regulatory laws.
• Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences.

SUPERVISORY RESPONSIBILITIES

Direct Supervision

Work Environment: Work may be required outside of normal business hours, including travel, shift work, weekend, holidays, or on-call

Physical Demands: Sitting, walking, standing, lifting, driving

Travel Required: Yes - Minimal

If travel is required, the candidate must have and maintain a current, valid Texas driver's license and an acceptable driving record.

WHO YOU ARE

Required Education

Bachelors degree in computer science or related field

Required Experience

Eight years of experience in Information Technology with applicable experience.

Preferred Certifications

Operational technical-related certifications

Span of Authority / Control

• Decisions made independently by this position: Decisions regarding the day-to-day activities for OTS Operations.
• Decisions referred to the supervisor or other individual: Broad, strategic decisions about the vision and direction of the College and the strategic direction of OTS will be referred to the CIO

Regulations

• Federal, state, institutional, or other types of regulations that influence job responsibilities.
• All federal/state laws and requirements will drive solutions performed by the incumbent.

ADDITIONAL INFORMATION

EXPECTATIONS

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities are subject to change at any time, with or without notice.
• Will have contact - in person, by email, or by phone - with staff, students, and the general public.
• Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
• Regular and punctual attendance is an essential function of each employee.

This is a security-sensitive position. Candidates will be subject to a criminal background check.

INSURANCE (Coverage fully or partially funded by the College)

Health Insurance

Health insurance will become effective on the first of the month following 60 days of employment, provided that insurance enrollment forms are submitted. There are two plans for employees to choose from, both administered by Blue Cross and Blue Shield. With either plan, you have access to a network of over 10,000 medical and mental health providers in Texas. Both plans include a comprehensive prescription drug program through Optum Rx.

Employees premium is fully funded by the College and State. Dependent premiums are funded 75% by the College and State, and 25% by the employee.

Basic Life Term Life Insurance

The State provides employees a term life insurance policy of $5,000 with $5,000 accidental death and dismemberment.

Long-Term Disability

This benefit is made available by the State and is fully funded by the College. Approved benefit pays 60% of insurance salary after 180-day elimination period. Benefits are paid until your return to work, reach full Social Security retirement age or are no longer considered disabled under the plan.

Optional Term Life Insurance

With this optional plan, employees may purchase one to four times their annual salary in life insurance. The College funds one times the annual salary premium not to exceed $120 annually.

OPTIONAL INSURANCE (Coverage fully funded by the employee)

Dental Insurance

Two dental insurance plans are available to full-time employees and eligible dependents.

Vision Insurance

The health insurance plan covers some vision and eye health services, but does not cover the cost of eyeglasses and contact lenses. Additional vision insurance is offered to full-time employees and eligible dependents to help offset those costs.

Voluntary Accidental Death and Dismemberment

This optional benefit provides additional financial support when there is an accidental death or injury of a certain type.

Short-Term Disability

If claim is approved, this optional benefit pays 66% of monthly salary after a 30-day elimination period up to five months.

Cancer/Intensive Care Plan/Heart Plan/Accident Plan

Several optional plans are available to employees and eligible dependents through AFLAC.

Dependent Term Life Insurance

An optional term-life insurance policy of $5,000 with accidental death and dismemberment is available for all eligible dependents.

Tobacco User Premium

All participants enrolled in a Texas Employees Group Benefits Program (GBP) health plan must be certified as a tobacco user or non-user. Tobacco users of any age - adults and minors - are charged the $30 tobacco user premium each month.

RETIREMENT

Retirement

The Teacher Retirement System of Texas (TRS) is provided and required for all full-time employees. Full-time faculty an eligible administrative employees may elect the Optional Retirement Program (ORP) as an alternative to TRS.

TJC Alternative Retirement Plan

The College contributes on a monthly basis 4% of a full-time employees salary into an alternative retirement plan administered by TIAA-CREF. Additionally, if an employee contributes 1%, 2% or 3%, the College will make a matching contribution for a total of 6%, 8% or 10% respectively. Some vesting requirements will apply.

Tax-Sheltered 403(b) Plans

An optional retirement plan available to full-time employees. Employees may contribute up to the annual IRS maximum limitation in voluntary retirement savings to various approved vendors.

457 Deferred Compensation Plan

An optional retirement plan available to full-time employees. Employees may contribute to the annual IRS maximum limitation in this voluntary retirement savings plan.

HOLIDAYS AND LEAVE

Vacation

Only 12-month employees are eligible to accrue vacation time on a monthly basis.

• 10 days for 1-7 years of service
• 12 days for 8-10 years of service
• 15 days for 11-15 years of service
• 20 days for 16+ years of service

Sick Leave

Full-time employees accrue 8 hours per month per contract length, with a maximum accrual of 90 days.

Holidays

• New Years Day
• Martin Luther King Jr. Day
• Good Friday
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day

Reduced Operations Periods

• Spring Break (5 weekdays)
• Thanksgiving Break (5 weekdays including Thanksgiving Day)
• Winter Break (7 to 12 weekdays)

PROFESSIONAL AND CONTINUING EDUCATION

Professional Development

The cost of tuition in selecting Continuing Education courses offered by the College may be covered under the Employee and Family Scholarship program. Additional professional development opportunities may be afforded to employees at no cost with prior supervisor approval.

Enrollment in TJC Credit Classes

The Employee and Family Scholarship, subject to availability of funds, is offered to full-time employees and their eligible dependents for applicable courses. The scholarship covers: Tuition (excludes out-of-district surcharge), General Education Fee, Student Life Fee, Health Services Fee, Registration Fee, Parking Fee, Distance Education Fee, Lab Fee and the College Preparatory Fee.

The Tuition Exemption program allows for the exemption of all tuition and fees for credit courses and approved non-credit courses for full-time employees meeting applicable guidelines.

OTHER BENEFITS

TJC Event Attendance

Free admission to regular season College sporting events for employees and immediate family.

Free admission for two to most cultural arts events on campus.

Library Use

Employees may utilize the Vaughn Library and Learning Resource Center.

Fitness Facility Use

Employee and immediate family use of the Apache Recreation Center - an indoor weight and exercise center, 18-hole disc golf course, covered basketball course, and outdoor ping-pong table and cornhole. The cost is $5 per ID.

Disclaimer: These benefits are subject to change without notice. The College reserves the right to change, modify and/or terminate any program with or without reason or notice. This is intended for informational purposes only and does not constitute any agreement on the part to Tyler Junior College to provide employment to or benefits for the prospective employee.

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Are you eligible to work in the United States without sponsorship?

• Yes
• No

Required Question

Employer Tyler Junior College

Address 1390 S Baxter Ave

Tyler, Texas, 75701

Phone (903) 510-2419

Website http://www.tjc.edu