Director, Operations (32163)

POSITION PURPOSE AND GENERAL SUMMARY

Reporting to the Senior Vice President of Operations Urology, the Director of Practice Operations Urology directs and administers day to day operations of Urology clinic operations across all assigned health center facilities. The Director is responsible for clinical operations, productivity performance expectations, efficiency improvements, and management of clinical workflows.

The Director partners with the finance department to ensure accurate revenue capture and supports the health care needs of the patient populations served. The role requires strong leadership abilities, operational expertise, and the ability to implement and maintain high quality clinical service delivery.

RESPONSIBILITIES AND DUTIES

Responsibilities include but are not limited to:

• Ensures economical and efficient performance aligned with organizational strategic goals and clinical operating budgets.
• Collaborates with executives, management, and other key stakeholders to create and support policies and procedures that promote high quality health care services.
• Develops and implements strategic decisions that impact clinical operations.
• Resolves escalated issues requiring coordination with other departments.
• Focuses on clinical operations to increase efficiency and productivity.
• Recommends and maintains clinic capacity based on utilization trends and future projections.
• Develops and implements clinical operational policies and administrative requirements.
• Serves as a subject matter expert to executive leadership regarding clinical operations.
• Develops practice management protocols, manages daily operations, and oversees provider utilization reporting.
• Ensures financial goals and performance indicators align with organizational targets.
• Acts as a mentor and coach to support problem solving and create productive teams.
• Performs other related duties as assigned.
• Complies with all laws, regulations, policies, and confidentiality requirements including HIPAA and the Specialty Alliance Code of Conduct.

QUALIFICATIONS KNOWLEDGE SKILLS AND ABILITIES

• Advanced skills in Microsoft Office Suite and knowledge of EHR platforms.
• Cultural sensitivity and competency.
• Excellent verbal and written communication skills.
• Ability to lead and supervise staff including performance management.
• Strong relationship building and leadership skills.
• Knowledge of health care planning and clinic management principles.
• Knowledge of medical terminology, healthcare coding, and clinic functions.
• Knowledge of budget preparation and financial management.
• Knowledge of compliance requirements and governmental regulations.
• Excellent organizational skills and attention to detail.
• Customer oriented with the ability to remain calm in challenging situations.
• Strong analytical and problem solving skills.
• Ability to build patient relationships and demonstrate empathy.
• Ability to work independently and meet deadlines.
• Ability to gather and interpret data and implement effective action plans.
• Ability to foster team building among clinic staff.

EDUCATION

• High School Diploma or equivalent required.
• Bachelors Degree in Health Care Administration or related field OR five or more years of practice management experience in a medical practice setting.

EXPERIENCE

• Five or more years of managerial or supervisory experience required.
• Experience in specialty care, specifically Urology, preferred.

PERFORMANCE REQUIREMENTS

• Knowledge of the health care field and EMR systems.
• Skill in performing medical assistance tasks appropriately.
• Experience in a high volume multi provider practice.
• Skill in written and verbal communication.
• Ability to assess patient education needs.
• Ability to retain and apply patient care procedures.
• Ability to project a professional image.
• Ability to plan, prioritize, and complete assigned tasks.
• Ability to multitask and handle competing demands.
• Ability to demonstrate compassion and professionalism.

REQUIRED TRAVEL

• Local travel between clinic and IR Center locations required.
• Minimal travel to other practices within the enterprise may be required.

PHYSICAL DEMANDS

Carrying Weight

• 1 to 25 lbs Occasionally
• 26 to 50 lbs Seldom

Pushing Pulling

• Frequent 34 to 66 percent
• Occasional 2 to 33 percent

Pushing Pulling Weight

• 1 to 25 lbs Occasional
• 100 plus lbs Seldom

Lifting Requirements

• Floor to Chest 1 to 25 lbs Seldom
• Floor to Chest 26 to 50 lbs Seldom
• Floor to Waist 1 to 25 lbs Occasionally
• Floor to Waist 26 to 50 lbs Seldom