The Front of House Director is responsible for leading and developing the Front of House team to deliver an exceptional guest experience with every interaction. This leader sets the standard for genuine hospitality, operational excellence, and a service culture that reflects Chick-fil-A’s commitment to serving guests with care, warmth, and excellence. The Front of House Director understands that great service goes beyond taking orders and delivering food. It is about creating meaningful connections, anticipating guest needs, and ensuring every guest feels welcomed, valued, and cared for. Through intentional leadership, consistent training, and a passion for serving others, the Director creates an environment where team members are empowered to deliver remarkable service and guests are excited to return.
Key Responsibilities
Guest Experience & Hospitality: Lead the team in providing warm, attentive, and personalized service that exceeds guest expectations and creates memorable experiences. Resolve guest concerns with empathy and professionalism.
Team Leadership & Development: Train, coach, and develop team members to deliver consistent, high-quality service while fostering a positive culture of teamwork, accountability, and genuine hospitality.
Operational Excellence: Oversee daily Front of House operations, ensuring efficient service, order accuracy, cleanliness, and smooth coordination across all guest-facing areas without compromising hospitality.
Culture & Standards: Model Chick-fil-A’s service-oriented values, uphold high standards, and inspire the team to treat every guest with care, respect, and excellence.
Performance & Continuous Improvement: Monitor guest feedback and operational performance to identify opportunities for improvement, strengthen service quality, and develop future leaders
Benefits
- Accrue up to 40 hours of Paid Time Off per year
- Accrue up to 40 hours of Sick Time per year
- Scholarship & tuition-reduction opportunities
- Paid training
- Break meal allowance
- Occasional teamwide events
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Health insurance
- 401(k) matching
Work schedule
- 10 hour shift
- Weekend availability
- Overtime
- 8 hour shift
Supplemental pay
- Bonus pay