Director, Patient Access

City/State

Charlottesville, VA

Work Shift

First (Days)

Overview:

Sentara Martha Jefferson Hospital, in Charlottesville, Virginia is now hiring a Director, Patient Access. This position assumes responsibility and accountability for operations and success of Registration Services. The areas of responsibility are high volume, and have significant strategic and financial impact on current and future success of Sentara Health.

Education

• Bachelor's Degree - (Preferred)
• Or at least 5 years of relevant management experience in lieu of degree

Experience

• 3 years of relevant management experience - (Required)
• Previous budgeting experience - (Preferred)
• Previous program development experience - (Preferred)

Duties and Responsibilities

• Provides strategic leadership and oversight for authorization, insurance verification, pre-registration, estimates and financial clearance functions to ensure timely access to care, regulatory compliance, and optimal revenue cycle performance.
• Responsible for developing and implementing processes that support accurate insurance verification, prior authorization acquisition, financial responsibility identification, and denial prevention across routine and complex patient services.
• Collaborates with clinical, operational, revenue cycle, and payer partners to streamline authorization workflows, improve patient financial experience, and ensure compliance with payer requirements.
• Analyzing operational and financial performance, developing forecasts and performance metrics, identifying risks, and implementing solutions that improve efficiency, reduce denials, and maximize reimbursement.
• Provides oversight of complex specialty authorization activities, including high-cost medications, infusion therapies, and other services requiring advanced clinical review, while ensuring teams maintain expertise in payer policies, insurance benefits, documentation standards, and regulatory requirements.
• The Director serves as a key liaison among patients, providers, payers, and internal stakeholders, fostering collaboration, continuous improvement, and data-driven decision-making to support organizational goals and patient access initiatives.

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $132,496.00 - $215,384.00 annually. Additional compensation may be available for this role, such as shift differentials, on-call pay, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually.

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.