Director Product and Client Support - DBC Finance

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Director, Product and Client Support (Municipal Finance)

Position Summary

We are seeking an experienced and highly motivated Director, Product Development & Client Solutions to support and enhance our DBC Finance platform. This role serves as the primary liaison between clients, business stakeholders, and product development teams, ensuring that product capabilities align with market needs, client expectations, and strategic business objectives.

The ideal candidate will bring deep expertise in finance, preferably municipal finance, combined with strong product management and client relationship skills. This individual will act as the internal champion for product innovation and client success while helping drive the future evolution of the platform. The position offers significant growth potential into a broader leadership role within the organization.

Key Responsibilities

Client Support & Relationship Management

• Serve as the primary point of contact for clients using DBC Finance software.
• Provide daily support related to product inquiries, issue resolution, user guidance, and training.
• Develop trusted relationships with clients, ensuring high levels of satisfaction and engagement.
• Identify opportunities to improve client adoption and utilization of platform capabilities.

Product Strategy & Development

• Gather and document business requirements from clients and internal stakeholders.
• Define product enhancements and prioritize development initiatives based on business value and client needs.
• Collaborate with development teams to translate business requirements into functional product solutions.
• Assist with annual product release planning, testing, validation, and market readiness activities.
• Develop and maintain product roadmaps aligned with strategic objectives.

Stakeholder & Cross-Functional Collaboration

• Act as the bridge between executive leadership, end users, product teams, and external partners.
• Collaborate closely with other SS&C business units, including Blue Prism and related teams.
• Facilitate communication between technical and non-technical stakeholders to ensure alignment on priorities and deliverables.
• Support strategic initiatives that enhance product capabilities and customer experience.

Market Research & Competitive Intelligence

• Monitor industry trends, regulatory developments, and emerging technologies within municipal finance and related markets.
• Conduct ongoing competitive analysis to identify market opportunities, risks, and product differentiation strategies.
• Provide recommendations to leadership regarding new capabilities, market demands, and strategic positioning.

Product Quality & Governance

• Establish acceptance criteria and validate product enhancements against business requirements.
• Ensure deliverables meet functional, operational, and return-on-investment expectations.
• Monitor project milestones and assist in ensuring initiatives remain aligned with scope, budget, and strategic goals.
• Advocate for the voice of the customer throughout the product lifecycle.

Required Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field.

• 5-8 years of progressive experience in finance, preferably municipal finance.

• Experience working with a:

• Municipal issuer

• Financial institution/bank

• Municipal advisor

• Financial technology or software organization serving municipal finance clients

• Demonstrated experience in product management, product development, business analysis, project management, or client-facing consulting roles.

• Strong understanding of financial markets, debt issuance, municipal financing structures, and related workflows.

• Exceptional analytical, organizational, and problem-solving skills.

• Strong written and verbal communication skills with the ability to effectively engage executive stakeholders and technical teams.

Preferred Qualifications

• MBA, CPA, or other advanced financial/business credential strongly preferred.
• Experience supporting financial software, SaaS platforms, or enterprise applications.
• Knowledge of product management methodologies, requirements documentation, product roadmaps, and release management processes.
• Experience working with cross-functional and distributed teams.
• Familiarity with automation, workflow management, or related technologies is a plus.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.