Director, Risk Management: Cyber & Third Party Risk

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We are on the path to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.b

As a Director, Third Party Risk in Capital One’s Card Risk Office, you will lead our Third Party Risk team, leveraging foundations in third party risk management and applying background and experience with technology and cyber risks. You will partner across the divisional senior leaders for Enterprise Supplier Management, Cyber, Card Technology, Card Risk teams to develop and support best-in-class industry risk solutions in a manner that supports innovation and protects our customers, shareholders, and associates. You will collaborate with second lines of defense to lead and implement risk and control tools, techniques, and frameworks for the Card organization. Your contributions will drive organizational change through risk identification, measurement, analysis, and reporting in order to better manage the company’s risk in an open and collaborative environment.

The Risk Office is accountable to leadership to identify and mitigate risks, ensure compliance with laws/regulations/policies, and detect and remediate issues. Proficiency in risk management program (ideally technology risk-driven programs) development and management are key to success in this role. The successful candidate will be an experienced risk management professional who understands third party operational risk, with strong analytical, planning, strategic thinking, organizational, and communication skills.

Role Responsibilities:

• Drive team initiatives to improve overarching third-party risk management and vendor lifecycle, focusing on automation, innovation, and process improvements.
• Engage with cross functional executive leadership across Card, Risk, Supplier Management, and Cyber in delivering clear compelling narratives and program status.
• Leverage your expertise to make sound judgment decisions in various third party domains such as contracting risk, operational delivery, information security, and resilience to inform actions and prioritization in risk aggregation.
• Serve as interdepartmental advisor, interfacing with enterprise technology and other lines of business and other areas such as Cyber and enterprise technology
• Collaborate effectively across multiple organizations to achieve objectives
• Deliver appropriate, succinct and organized information, tailoring communication style to audience. Communicate complex issues and implications, incorporating different perspectives and solutions into deliverables.
• Conduct analysis of data extracts in order to identify trends, patterns, and anomalies to draw conclusions and escalate key risks and issues
• Facilitate and ensure compliance with policies through risk assessments and enterprise risk management programs
• Identify opportunities for continued improvement in the business
• Identify, document and track resolution of risk events / issues impacting customers stemming from process breakdowns or other problems, and help develop permanent corrective actions
• Manage special projects
• Travel up to 10% when applicable

Basic Qualifications:

• Bachelor’s Degree or Military Experience
• At least 9 years of experience in technology (software delivery, distributed systems, cloud-native architecture, infrastructure as code), cybersecurity (identity and access management, application security, cloud security, data protection), technology auditing, systems risk management, technology risk assessments, resilience engineering (operational resilience, business continuity, disaster recovery, high availability), chaos engineering (fault injection, blast radius mitigation, automated security validation), site reliability engineering (SLAs/SLOs, observability, incident response), or a combination
• At least 7 years of experience working in risk management
• At least 5 years of experience in third party risk management, including vendor risk and control assessment programs 
• At least 5 years of experience in people management

Preferred Qualifications:

• Masters Degree
• 10+ years of experience in information technology management
• 8+ years of experience in third party risk management
• 8+ years of experience working in risk management
• 6+ years of experience in people management
• Certifications related to or pursuing certification related to Cloud, Cyber or Technology Operations, such as Cloud provider certifications, Certified Information Systems Security Professional (CISSP), or Certified Information Security Manager (CISM), or Certified Information Systems Auditor (CISA)
• PMP, Lean, Agile, or Six Sigma certification
• 5+ years of experience in Banking and/or Financial Services.
• 5+ years of experience evaluating, implementing, or managing cyber or information security

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $209,500 - $239,100 for Director, Tech Risk & Analysis

McLean, VA: $230,400 - $263,000 for Director, Tech Risk & Analysis

Richmond, VA: $209,500 - $239,100 for Director, Tech Risk & Analysis