Director Service Now

Role: Director

Required Skills: AI for Leadership

Experience: 12 - 25 Years

Function: TECHNOLOGY

Apply By: 2026-12-18

Business Development

• Drive sales and solution activities, solution designing, and project planning
• Develop solutions to address business problems using proven methods, tools including validating solution with cross technology SMEs as applicable
• Identify target accounts to focus on joint GTM for partner led growth
• Identifying and pursuing new business opportunities, creating proposals, responding to RFPs/RFIs, and driving revenue growth within assigned accounts.
• Grow MSP footprint through various joint positioning along with ServiceNow account executive/team
• Craft a sales approach for focus accounts based on business priorities and by identifying white spaces where ServiceNow can be positioned
• Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams
• Evolve business solutions, articulate as appropriate to client audiences
• Enable product demos and support proof of concepts as required
• Developing long-term strategic roadmaps for clients and creating account plans to align with their business goals.
• Develop client engagement strategies and roadmaps for ServiceNow adoption for existing customers
• Managing pipeline and TCV targets for the geography to drive exponential growth
• Working closely with internal teams, such as sales, marketing, alliances and delivery, to ensure the right positioning of TCS capabilities
• People management including hiring, mentoring, performance appraisals of reporting team
• Provide inputs to delivery organization on talent needs for the region, based on ongoing and upcoming pursuits
• Collaborate with Industry & account teams in the region to better position ServiceNow to solve enterprise and industry challenges

Practice Growth

• Supporting practice initiatives and strengthening ServiceNow capabilities in the region
• Provide inputs for offerings build and innovation
• Enable positioning of TCS as a leading partner of ServiceNow in the region, by participating in regional events, publishing white papers, leading industry PoV

Qualifications:

• 12+ years of experience in client-facing roles, account leadership, or sales
• 5+ experience in ServiceNow modules ( ITSM/ITOM/HRSD/CSM/S2P/SecOps)
• Strong experience in positioning TCS capabilities around Enterprise Solutions
• Stakeholder management, Communication and organizational navigation skills
• Hands-on experience creating and delivering winning proposals and present ations.
• Outstanding interpersonal abilities for handling relationships with customers, market teams, internal experts and partner (product vendor) teams
• Strong executive presence and the ability to present compellingly to C-level executives and senior business/technology leaders.
• Business Development experience (direct, GTM and Partners)
• Market connects and Solution/ Pre-Sales capabilities
• Excellent communication, interpersonal, and presentation skills
• Ability to travel across and meet clients/customers
• Financial acumen and budget management experience
• Experience in a fast-paced, client-focused environment
• Strong influential personality with effective negotiating skills
• Ability to shape, adapt and improve processes

#LI-KM1

Salary Range: $200,200- $270,900 a year