Director, U.S. Services

APPLICATION DEADLINE: We encourage you to apply soon if interested, this role will be taken offline based on applicant volume.

Who We Are

M-Files is the leading platform for AI-native information management. Its metadata-driven architecture, embedded workflow engine and built-in AI (including the Aino assistant) let customers find information faster, automate business processes, and strengthen security and compliance, without moving content out of the systems where it already lives.

Headquartered in Finland with teams worldwide, M-Files is investing in the next phase of the platform: agentic AI, intelligent metadata and process automation, and open integration with the wider enterprise AI ecosystem. As a Sales Engineer, you help shape how customers adopt that future.

The Role

M-Files Services helps customers implement, run, and get value from the M-Files platform. Our team works across implementation, managed services, enablement, change management, and advisory. The U.S. is our fastest-growing territory, with roughly 25 professionals, and we're hiring a Director to lead us through the next growth phase.

You will own the U.S. Services business: its P&L, its people, and its relationship with Sales. You'll report directly to the Global SVP, Services, and work as part of the global services leadership team.

What you'll do

• Run the regional P&L. Own revenue, margin, utilization, and forecast accuracy for U.S. Services, and know where the numbers are heading before the monthly review.
• Partner with Sales. Work alongside the U.S. sales leadership and account teams on pipeline, scoping, pricing, and deal strategy. Services should help shape deals and be able to deliver what gets sold.
• Lead and grow the team. Manage and develop managers and consultants, and hire ahead of demand. You own recruiting, onboarding, and performance for the region.
• Protect delivery quality. Make sure projects land on time, on budget, and with references. Step in on at-risk engagements and strategic accounts.
• Grow the mix. Expand managed services, advisory, and enablement alongside implementation work, so growth isn't tied only to project headcount.
• Bring AI into how we work. We are adopting AI quickly in our own delivery and operations. You'll help the team use it to improve productivity, quality, and margin, and to shape new AI-related service offerings for customers.