Director, Veterans Resource Center

Director, Veterans Resource Center

Salary

$121,826.52 - $148,969.92 Annually

Location

1570 E. Colorado Blvd., Pasadena, CA

Job Type

Classified Administrator

Job Number

10453

Department

Student Services

Opening Date

11/05/2026

Closing Date

11/20/2026 11:59 PM Pacific

Probationary Period

None. At-Will Employment.

Work Shift

Manager / Supervisory Schedule

Salary Schedule/Range

Management Association M-3

• Description
• Benefits
• Questions

Under the direction of the Dean, Student Wellness and Support Services, this position performs duties that ensure that the District's Veterans Resource Center (VRC) complies with the policies and regulations of the U.S Department of Veteran's Affairs (the VA), which governs the educational benefits provided to veterans of the U.S Military. The position will be responsible for directing the day-to-day operations of the VRC, ensuring that mandated reports are submitted, conducting veteran orientation sessions, and organizing veteran-centered services. In addition, the position seeks funding opportunities for the VRC in the areas of, but not limited to, social services, mental health, housing, and work rehabilitation.

ESSENTIAL DUTIES:

• Implements departmental policy changes, policy modifications, special assignments, goals, action plans, objectives to ensure that the center is operating in compliance with federal regulations and state statutes that govern the educational services provided to veterans of the U.S Military and their dependents.
• Analyze employee performance to develop performance evaluations and address performance issues.
• Participates in the District's recruitment process to assist the supervising manager in hiring classified and unclassified staff.
• Apportions work amongst subordinate staff.
• Engages in employee discipline.
• Approves paid time off for all employees under supervision.
• Completes assessment of departmental services and programs to assist the supervising manager develop short/long term goals, and ensure that the department continues to provide services that meet the needs of veteran, military-affiliated students, and their dependents.
• Completes federal, state, county, and District reports for the area under responsibility.
• Monitors area budget to assist the supervising manager in tracking, developing, and administering the departmental budget.
• Ensures compliance with grant guidelines to ensure that grant outcomes are met.
• Develop a reporting system to provide statistical and financial data to District administration and outside agencies related to Veteran Services.
• Ensures that eligible and potential students are informed about their benefits, new and existing laws, and veterans' services available to them through proactive communication; monitors the intake and assessment of needed veterans' services for appropriate referrals.
• Organizes veteran-related events, services, and activities to provide support services to the District's veteran student population in terms of, but not limited to, mental health, temporary housing options for veterans, meal vouchers, career workshops, and additional financial aid.
• Locates funding sources to support Veteran Resource Center initiatives.
• Organizes the VA Student Work-Study Allowance program to ensure that the District complies with federal and state rules, regulations, and guidelines that govern the program.
• Ensures collaboration with other offices regarding the effective and efficient delivery of services to veterans and military-affiliated students.
• Evaluates the enrollment status of students receiving VA Benefits to ensure that the District makes appropriate payment disbursements, adjustments, and reports information to the VA.
• Ensures timely submittal of the District's college catalog and requested information about the District's degree and certificate programs to the VA to have an annual determination of which programs are eligible for VA benefits.
• Organizes visits from the VA Education Compliance Survey Specialists to ensure that auditors access all required information and necessary campus areas.
• Analyzes data related to veteran and active military student enrollment, credit assessment, graduation, retention, and alumni information to prepare administrative reports on the utilization and effectiveness of the support services offered through the Veterans Resource Center.
• Performs related duties as assigned.

MINIMUM QUALIFICATIONS:

• A Master's degree, or higher.
• One (1) year of experience, or formal training related to military educational services

Preferred:

• Two (2) years of experience, or formal training related to military educational services

KNOWLEDGE, SKILLS AND ABILITIES - May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

KNOWLEDGE OF:

• Federal and state regulations, requirements, and procedural guidelines about veteran or military-affiliated students and their dependents
• Federal and state regulations, requirements, and procedural guidelines about mandated reporting requirements for veteran or military-affiliated students and their dependents
• Federal, state, and local programs that provide services for veterans and military-affiliated individuals
• Family Educational Rights and Privacy Act (FERPA)
• District Policies
• Collective bargaining agreements
• Student learning outcomes (SLOs) & Program Review
• Enterprise resource planning software
• Timekeeping software
• General office software and equipment

SKILL TO:

• Apply knowledge of state and federal regulations that govern the educational benefits of veterans and their dependents to ensure compliance with regulations, the VA Student Work-Study Program, ensure timely submittal of reports and required information to the VA, retain required documentation as requested by the VA, and provide accurate information to students of the VRC
• Apply knowledge of FERPA to ensure the security of student records
• Apply knowledge of federal and state regulations, requirements, and guidelines for mandated reporting to retain appropriate documentation in student records, gather relevant information for VA reporting deadlines. Provides auditors with the requested information and notifies the VA of enrollment information, enrollment changes, student grades, and student conduct incidents
• Use knowledge of federal, state, and local programs for veterans and military-affiliated individuals to garner services such as, but not limited to, social services, mental health services, housing assistance, and work rehabilitation programs
• Ensure compliance with collective bargaining contracts and District policies when approving paid time off, hiring classified and unclassified staff, engaging in the progressive discipline process, and conducting performance evaluations
• Apply knowledge of SLOs and Program Reviews to assess whether the department meets its short- and long-term objectives
• Use enterprise resource planning software to develop requisitions for the use of departmental funds, grant funds and to monitor the area budget.
• Use timekeeping software to verify and approve the use of paid time off for subordinate employees
• Use general office software to develop grant applications, orientation materials, information materials, create reports, aggregate data, and communicate with staff, students, and external agencies

ABILITY TO:

• Develops and administers programs and services at the College by understanding veteran and active military students unique needs and removes barriers for the success of these students
• Maintain up-to-date on the current state and federal regulations impacting the educational benefits and reporting requirement of veteran or military-affiliated students
• Develop competent and productive staff through effective selection and supervision
• Facilitates a work environment that encourages knowledge and respect to develop skills to engage with those of other cultures or backgrounds.
• Effectively develop methods to assess the effectiveness of departmental events, services, and activities
• Ensure that data/information is gathered in a timely and accurate manner, appropriate information is reported, and reporting deadlines are met
• Effectively develops and administers programs and services for the VRC by understanding the unique needs of veteran and active military students and seeking to remove barriers to success for these students
• Communicate effectively, orally, and in writing
• Develop and maintain collegiate relationships with District staff, students, and external agencies

PHYSICAL ABILITIES AND WORK ENVIRONMENT - Activities and environmental or atmospheric conditions commonly associated with the performance of the functions of this job. The physical demands and environmental conditions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

PHYSICAL ABILITIES

• Continuously (5.6 hours - 8 hours) exhibit the ability to communicate, sit, and operate a computer to manage the day-to-day operations of the department.
• Occasionally (31 minutes - 2.5 hours) exhibit mobility to travel to District satellite locations.

ENVIRONMENTAL ELEMENTS

• Continuously (5.6 hours - 8 hours) work in an indoor office environment within a moderate temperature and have contact with customers, end users, and the general public.

Core Competencies: The District has identified the following essential skills and attributes needed for success in this position.

• Veterans Benefits Administration & Regulatory Compliance
• Program Administration
• Veteran-Centered Student Support
• Community Partnerships & Resource Development
• Grant Development & Acquisition
• Program Assessment
• Strategic Leadership
• Communication, Outreach & Advocacy

Salary Range:

M-3

APPLICATION AND SELECTION PROCESS

Pasadena City College (PCC) utilizes an online application process. Hard copy, e-mailed, or faxed resumes are not accepted. Job postings will not be reopened due to failure to submit an application before the closing date for any reason. You can apply for a position from any computer with Internet access. Please keep in mind the following:

• If you do not follow the process or your application/resume is incomplete, your information will not be processed.
• If you need to update any submitted information, you will need to reapply in full. When HR sees duplicate applications, we archive the oldest and the most recent application and materials are considered.
• The selection advisory committee will review, evaluate, and consider applications and supporting materials received by the deadline. Meeting the minimum qualifications for a particular position does not assure the applicant an interview.
• While the acceptance of the application packet is done through PCC's Applicant Tracking System (ATS), all hiring decisions are made by a hiring committee.
• Once applications are submitted, they are final. Please carefully review your application and the documents which you are attaching to make sure that they are free from errors and complete. If you require assistance with your application, please refer to the application guide or you may contact NeoEd Customer Support at 855-524-5627. Customer Support is available Monday - Friday, 6 a.m. - 6 p.m. (PST).

All materials listed below may be required for your application packet to be considered complete:

• Resume or Curriculum Vitae
• Cover Letter

After a review of applications received, the District may require the completion and submission of supplemental documents prior to the interview process.

ADDITIONAL INFORMATION

• Successful applicants must provide proof of eligibility to work in the United States.
• Successful completion of background check including Live Scan and Tuberculosis (TB) assessment/screening.
• Pasadena Area Community College District will not sponsor any visa applications.
• Applicants must be available for interviews at Pasadena City College at no cost to the District.
• Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting the Office of Human Resources directly at (626) 585-7388.
• The Pasadena Area Community College District does not discriminate in the educational programs and activities operated by the District or in employment procedures and practices of the District. The Policies of Title IX as developed to date are available for inspection during normal business hours at the District office at 1570 E. Colorado Blvd., Pasadena, CA 91106.
• Crime awareness and campus security information are available from Campus Police. (Public Law 101-542).
• The Pasadena Area Community College District is an equal opportunity employer. The District encourages applications from underrepresented minorities and the disabled.
• An applicant, who attempts to contact individual Board members or members of the screening committee with the intent of influencing the decision of the committee or the Board, will be disqualified. General inquiries regarding the position and/or District employment should be directed to the Office of Human Resources.

PASADENA AREA COMMUNITY COLLEGE DISTRICT

Equal Opportunity, Title IX, Section 504 Employer

At Pasadena City College, we are committed to supporting our employees with a comprehensive benefits package that enhances your life both inside and outside of work. Our benefits include a generous holiday schedule, ample sick time, and flexible vacation policies to ensure you have the time you need to rest and rejuvenate. For detailed information about our benefits, please view our Administrator Employee Benefits Summary

01

All applicants are required to submit responses to the following supplemental questions. Your responses will provide information about your background and experience related to this position and will be used in the screening and selection process. Be concise yet specific and informative in your responses to these supplemental questions. "See resume," attachments or links will not be accepted as a substitute for your responses to the questions in the following boxes. Incomplete responses will not be considered. Please indicate below that you have read and understand these instructions.

• Yes
• No

02

I understand that my application will be considered incomplete if any required sections of the application are not completed and/or if any documents that are required are not attached to my online application by the closing date.

• Yes
• No

03

I have completed all sections of the application including references. (Statements such as "see resume" will not be acceptable.)

• Yes
• No

04

Please specify your highest level of education.

• High School or equivalent (GED)
• Associates Degree
• Bachelors Degree
• Masters Degree
• Juris Doctor
• Doctorate Degree

05

Please indicate the field in which you have earned your degree in:

06

Indicate the full-time equivalent years of experience or formal training related to military educational services

• Less than one year
• One year
• Two years
• Three years
• Four years
• Five years or more

07

Indicate where you have worked to obtain experience in the area of formal training related to military educational services. What was the time frame, what was the employers name and describe the work you performed. [This section is required.]

08

Indicate the level of knowledge in regarding VA educational benefit regulations.

• None
• Low
• Moderate
• High
• Very high

09

Indicate the level of knowledge in developing grants or obtaining external funding.

• None
• Low
• Moderate
• High
• Very high

10

Describe your experience managing a budget and explain your responsibilities. [This section is required.]

11

Describe how you have demonstrated sensitivity and understanding in delivery of services and support to a diverse workforce and student population (diverse in terms of socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic background). This section is required.

12

Describe a time when you ensured compliance with federal or state regulations. What was your role and what was the outcome?

13

Please indicate which of the following you have professional experience with.

• VA Educational Benefits (GI Bill)
• SCO (School Certifying Official) responsibilities
• VA Enrollment Certifications
• Federal compliance reporting
• Student veteran orientation
• Program assessment
• Budget development
• Budget monitoring
• Grant writing
• Grant administration
• Staff supervision
• Performance evaluations
• Hiring and recruitment
• Community partnerships
• Veteran outreach events
• Data analysis/reporting
• Crisis intervention or student referrals
• Housing or community referrals
• Mental health resource coordination
• FERPA compliance
• None of the above

14

Which student populations have you primarily served?

• Veterans
• Active Duty Military
• Reservists
• National Guard
• Military Dependents
• First Generation Students
• Foster Youth
• International Students
• Students with Disabilities
• General Student Population

15

Which best describes your supervisory experience?

• No supervisory experience
• Led projects but no direct supervision
• Supervised 1-5 employees
• Supervised 6-10 employees
• Supervised more than 10 employees

16

What best describes your experience preparing reports for federal or state agencies?

• None
• Limited exposure
• Assisted with reporting
• Independently prepared reports
• Oversaw reporting for an entire department

17

Indicate where you have worked to obtain experience in administering VA educational benefits. Include: Employer Position Dates Your specific responsibilities Approximately how many veteran students you served annually This section is required.

Required Question

Employer Pasadena Area Community College District

Address 1570 E. Colorado Blvd.

Pasadena, California, 91106-2003

Phone (626) 585-7388

Website https://pasadena.edu/hr