Dispatch Operator - Second Shift

Primary City/State:

Various Locations – Phoenix, AZ

Category:

Administrative Support

Shift:

Evening

Department:

Central Communications

Varied Hours / Varied Days

Great care starts with great people. (Like you.)

At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

Job SummaryThis entry level healthcare position supports hospital operations as a PBX operator and Security dispatcher. Answers calls, dispatch's resources to emergencies and serves as a front line customer service agent. Works with state-of-the-art technology including software, surveillance equipment and is part of the hospital's first responder network. As needed, may also be required to work on-call.Essential Functions

• Keeps customer service as first priority in all interactionsAnswers and responds to internal, external and security dispatch call trafficInteracts with multiple software platforms to problem solve and serve callers needsProvides numbers, resources and/or information to callers of all typesCompletes documentation for all calls and service lines supportedAlert and activates resources to emergency codes, security issues including staff and patient needsCovers the Customer Navigation Center’s phones after hours, nights, weekends and holidaysActivates mass notification calls, paging on-call resources and locates other as needed assetsMonitors surveillance cameras, child abduction, radio traffic, monitoring software for facilities, panic alarms etc.Maintains documentation for security tasks, deploys them to calls and tracks their movementCovers or takes call after hours for other service lines or call centers (Hope line, Cancer Center, Interpreters)Assists in training and precepting new staffHelps maintain department resources, service books, downtime resources and flip charts

Education

• Associate's Degree- Preferred
• High School Diploma or GED- Required

Experience

• Entry level position. Will provide on the job training- Required
• Call answering and radio dispatching experience- Preferred
• Other Hospital operator and/or security dispatching experience- Preferred

Licenses and Certifications

We're all in for your career.