About the Role:
Join SERVPRO of Douglasville/Carrollton/Troup-Coweta Counties as a Dispatch/Receptionist, where you'll be the vital link between our customers and our team. In this dynamic role, you'll help coordinate emergency services while providing exceptional customer support in a fast-paced environment. Work schedule is 9:30am-6:30pm, Monday-Friday, with opportunities for overtime.
Responsibilities:
- Answer incoming calls and direct them to the appropriate team members.
- Promptly receive and enter lead calls and job referrals (First Notice of Loss - FNOL) into the system, ensuring accuracy and completeness.
- Maintain communication with clients to provide updates on service status & complete follow up calls to schedule.
- Assist with administrative tasks, including data entry and filing.
- Manage customer inquiries and resolve issues promptly and professionally.
- Maintain an organized and efficient dispatch system.
- Coordinate with vendors and suppliers as needed for service delivery.
- Support marketing efforts by promoting services to potential clients.
- Greet and welcome visitors in a professional and friendly manner.
- Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.
- Handle general phone calls and greet visitors to the office, ensuring a positive and welcoming experience.
- Efficiently dispatch and track lead calls and job referrals to appropriate operational teams, ensuring timely response and resolution.
- Regularly review and analyze the Work in Progress (WIP) board to identify trends, bottlenecks, or areas for improvement in the dispatching process.
- Collaborate with teams to coordinate the production schedule and on-call schedule, ensuring efficient resource allocation and timely job completion.
- Monitor the logistical aspects of job referrals to ensure that they progress smoothly and meet customer expectations.
Requirements:
- High school diploma or equivalent; additional education in business or communication is a plus.
- Proven experience in a dispatch or receptionist role, preferably in the restoration or service industry.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and thrive in a fast-paced environment.
- Proficient in Microsoft Office Suite and dispatch software.
- Customer-focused attitude with a problem-solving mindset.
- Reliable and punctual with a strong work ethic.
About Us:
SERVPRO of Douglasville/Carrollton/Troup-Coweta Counties has been a trusted leader in the restoration industry for over 20 years. Our commitment to quality service and customer satisfaction has made us a favorite among homeowners and businesses alike. Join our team and experience a supportive work environment where your contributions are valued and recognized.
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.