Dispatch Representataive

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Takes inbound calls from Customer Service to change Transportation information (Quadrants, Address, Transportation Preference or related Demographic changes) within Medi Connect.
• Communicates with the Customer Service Help Desk and Medical Assistants as warranted
• Communicates to the External Transportation Coordinator (ETC) any LMC-MCT/ TA patients are ready to be picked up.
• Adds patients to the appropriate Transportation Route for any same day transportation needs for scheduled SNF Appointments.
• Assesses patient for transportation need determining LMC Special / Regular or MCT Wheelchair transportation and communicates that information to the Transportation Receptionist to execute changes.
• Handles inbound calls from Customer Service, Care Coordination, Service Assessment, patients and outside Providers.
• Communicates regularly with drivers for added patients added to their Routes.
• Covers Urgent Care on Weekends to report patients for Pick up and add patients to Driver Routes.
• Assists the Transportation Supervisors on a daily basis with paperwork and general administrative and clerical tasks.
• Receives inbound calls from the Hospital Representatives regarding Hospital discharge transportation- determining the appropriate mechanism for Transportation either LMC Wheelchair or MCT/ TA. For LMC transports they create the Trip and for MCT they communicate that information to the External Transportation Coordinator (ETC).

What We're Looking For

• Valid and clear state driver's license (minimum of 3 years)
• Strong organizational and communication skills
• Ability to work independently and stay motivated
• Flexible schedule and reliable attendance
• Fluency in English and Spanish
• High School Diploma/GED
• Commitment to company compliance, ethics, and confidentiality