Dispatcher

Fleet Dispatcher
Position Summary
The Fleet Dispatcher is responsible for coordinating, scheduling, and monitoring the movement of company vehicles, drivers, and equipment to ensure efficient, safe, and timely operations. This role serves as the communication hub between drivers, customers, and internal departments, ensuring all fleet activities run smoothly and meet service expectations.
________________________________________
Key Responsibilities
Dispatching & Scheduling
• Assign and schedule drivers, vehicles, and equipment based on operational needs and customer requirements.
• Monitor driver locations, job progress, and route efficiency throughout the day.
• Adjust schedules in real time to accommodate delays, breakdowns, or urgent requests.
• Ensure compliance with DOT regulations, hours of service rules, and company policies.
Communication & Coordination
• Serve as the primary point of contact for drivers, providing instructions, updates, and support.
• Communicate job details, delivery requirements, and route information clearly and accurately.
• Coordinate with operations, maintenance, and customer service teams to resolve issues quickly.
• Maintain professional communication with customers regarding ETAs, delays, and service updates.
Documentation & Reporting
• Maintain accurate records of dispatch activities, driver logs, mileage, and equipment usage.
• Track and document load details, delivery confirmations, and service notes.
• Use dispatching software, GPS systems, and communication tools to manage fleet operations.
• Prepare daily, weekly, or monthly reports as required by management.
Safety & Compliance
• Monitor driver compliance with safety standards and regulatory requirements.
• Report unsafe behavior, incidents, or equipment concerns immediately.
• Support accident reporting, incident documentation, and follow up procedures.
• Promote a culture of safety and accountability across the fleet.
Operational Support
• Assist with route planning to optimize fuel efficiency and reduce downtime.
• Coordinate with maintenance to schedule vehicle repairs, inspections, and preventive service.
• Help resolve customer issues related to delivery times, service quality, or scheduling conflicts.
• Support continuous improvement initiatives to enhance fleet performance.
________________________________________
Qualifications

• High school diploma or GED.
• Experience in dispatching, logistics, transportation, or fleet operations.
• Strong communication and multitasking skills.
• Ability to work in a fast paced environment and make quick decisions.
• Basic computer skills and familiarity with dispatching or GPS tracking systems.
Preferred
• Experience in oilfield, trucking, or industrial fleet operations.
• Knowledge of DOT regulations and hours of service requirements.
• Bilingual (English/Spanish) is a plus.
• Strong geographical knowledge of the region.
________________________________________
Key Competencies
• Clear communication and calm under pressure.
• Strong organizational skills with attention to detail.
• Problem solving ability and quick decision making.
• Customer service mindset with a professional attitude.
• Team collaboration and reliability.
________________________________________
Working Conditions
• Office based role with frequent communication via phone, radio, and dispatch software.
• Fast paced environment requiring multitasking and real time decision making.
• May require rotating shifts, weekends, or on call availability depending on operations.
________________________________________