About the roleM.D. Plumbing & Mechanical is looking for an experienced, organized Dispatcher / Customer Service Representative to keep our service team running smoothly. You'll be the person our technicians count on to keep their day on track and a friendly voice for our customers. We pay above industry standard and offer benefits to match.What you'll doDispatch technicians and adjust schedules as emergencies and priorities change (your primary role)Schedule and book service appointmentsHelp answer customer calls, emails, and online requests with professionalism and careKeep customers updated on technician arrival times and job statusEnter and update customer and job information accurately in our systemWork closely with technicians and management to make sure every job is handled from start to finishWhat we're looking forAt least 3 years of dispatch experience in home servicesServiceTitan experience preferredClear, friendly phone communicationStrong organization and the ability to multitask in a fast-paced environmentComfortable with computers and learning new softwareReliable, punctual, and calm under pressureScheduleMonday–Friday, 8am–5pm, with occasional Saturdays as neededPay and benefits$22–$28 per hour, full-time (40 hours/week)Benefits above industry standardPaid time off401(k) with company matchEmployment is contingent on successfully passing a background check.