About the Role:
Troy's Towing Inc is looking for a sharp, reliable Dispatcher to join our fast-paced team in Detroit, MI! This is a critical role where you'll be the voice and backbone of our operations, connecting drivers with customers and keeping everything running smoothly around the clock.
Responsibilities:
- Receive and manage inbound service calls from customers, motorists, and roadside assistance programs
- Dispatch tow truck drivers to service locations in a timely and efficient manner
- Monitor driver locations and coordinate routing to maximize response times
- Maintain accurate logs of calls, service requests, and driver activity
- Communicate with law enforcement, motor clubs, and insurance providers as needed
- Provide customers with ETAs and updates on service status
- Handle high-pressure situations calmly and prioritize calls based on urgency
Requirements:
- Previous dispatching, call center, or logistics coordination experience preferred
- Strong communication and multitasking skills in a fast-paced environment
- Familiarity with the Detroit metro area and local roadways
- Proficient with dispatch software, GPS tracking tools, or ability to learn quickly
- Ability to work flexible shifts, including nights, weekends, and holidays
- Calm, professional demeanor with strong problem-solving abilities
- High school diploma or GED required
About Us:
Troy's Towing Inc has been a trusted name in towing and roadside assistance throughout the Detroit, MI area. We've built our reputation on fast response times, dependable service, and a team that truly cares about helping people when they need it most. Our employees enjoy a supportive work environment where hard work is recognized and every team member plays a vital role in our success.
24/7 Towing Services and Cash for Junk Cars
Established in 1996, Troy’s Towing is fast and reliable, offering a personal touch with all the jobs we undertake—whether they involve junk car purchase, heavy-duty towing, or something else. We’ve built an excellent reputation over the years, resulting from our on-going commitment to complete customer satisfaction! Because we understand that breakdowns and accidents can be extremely stressful, we strive to do everything we can to minimize the disruption of unforeseen roadside circumstances on our clients.
Join Our TEAM!
We are looking for a few great people! We are always looking for great and qualified people to join our team at Troy’s Towing, Inc. To be considered for employment all applicants must meet the following conditions:
- Have a high school diploma or GED
- Excellent customer service skills
- Excellent communication skills
- Be professional at times
- Be a self starter
- Pass a pre-employment drug test and random drug test (once employed)
- Flexibility to work any shift including nights, weekends and holidays
- Neat, organized and ability to pay attention to detail
- Positive and upbeat attitude