Dispatcher (Monday-Friday) | High Point, NCKeep Our Team Moving and Our Customers HappyAt Eanes Heating & Air, we're growing and looking for a highly organized, customer-focused Dispatcher to join our team in High Point, NC. If you thrive in a fast-paced environment, enjoy helping people, and can balance multiple priorities while maintaining exceptional service, we'd love to hear from you.This is a full-time, in-office position working Monday-Friday, 8:00 AM to 5:00 PM. Additional hours may occasionally be available to help cover scheduling needs during holidays or team absences.What You'll DoAs a Dispatcher, you'll play a critical role in coordinating our field operations and ensuring an outstanding customer experience. Your responsibilities will include:Scheduling and dispatching HVAC and Electrical TechniciansMonitoring and optimizing daily service routesAnswering inbound customer calls and providing exceptional serviceAccurately entering and updating service ticketsCreating dispatch numbers for parts ordersTracking and following up on parts ordersScheduling appointments for part installationsCommunicating effectively with technicians, customers, and internal teamsHelping ensure daily operations run smoothly and efficientlyWhat We're Looking ForThe ideal candidate is proactive, organized, and solutions-oriented, with a positive attitude and a genuine passion for customer service.Qualifications:Minimum of 2 years of office, administrative, or customer service experiencePrevious dispatching experience preferredStrong communication and interpersonal skillsProfessional demeanor and appearanceAbility to multitask and remain organized in a fast-paced environmentStrong problem-solving skills and the ability to think quickly under pressureProficiency with Microsoft Office, including Excel, Word, and OutlookAbility to learn scheduling and customer management softwareExperience with ServiceTitan is a plusStrong teamwork mindset and willingness to support othersWhy Join Eanes Heating & Air?Our people are the foundation of our success. We invest in our employees by providing training, support, and opportunities for growth in a positive, team-oriented environment.What You Can Expect:Competitive pay: $20.00 - $24.00 per hourStable Monday-Friday scheduleSupportive, family-oriented cultureOpportunities for professional and personal growthA company that values teamwork, customer service, and employee successRecognition for your contributions and hard workExperience PreferredOffice/Administrative Experience: 2+ years (Required)Dispatcher Experience: 1+ year (Preferred)Microsoft Office (Word, Excel, Outlook): 1+ year (Required)ServiceTitan Experience: 1+ year (Preferred)Job Type: Full-TimeLocation: High Point, NC (In Person)Ready to grow your career with a company that values teamwork, service, and excellence? Apply today!
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