Dispatcher

Toshiba International Corporation is a world leader in the design and manufacture of motors, motor controls and power electronics products. Many of these products are designed, built and tested in our 1,000,000 square foot state-of-the-art manufacturing facility in Houston, TX. We have developed a totally integrated manufacturing process from research and development, design, engineering, production and manufacturing to after-market service and sales & marketing. Toshiba differentiates itself from its competitors through its commitment to quality and reliability. We build products to perform in the most difficult conditions. From raw material to the finished product, we assure exacting quality, engineering excellence and stringent testing to meet domestic and international performance standards.

Dispatcher (Field Service Entry level)

Receive inbound Field Service calls / request and dispatch Engineers/Technicians, Service Centers and parts in response to these requests.Field Service Dispatcher shall proactively schedule contracted maintenance from Field Service sales, provide Customer support, and order status throughout the job’s lifecycle. Dispatched shall maintain compliance of all orders in accordance with Field Service standard Terms and Conditions (T&C’s).

Responsibilities:

·Take all incoming Field Service Retail Service calls and dispatch Service Centers.

·Perform various clerical duties requiring a general knowledge of organization and working with other employees.

·Operate standard office equipment such as computers, copiers, and calculators

·Process Service Orders and data entry into Oracle Service Module.

·Prepare reports summarizing Service Calls.

·Coordinate all Field Service request calls including updating customer service.

·Coordinate shipping of warranty replacements and repair items.

·Any other duties defined by management

·Coordinate scheduling of service for FSE’s in Oracle and SharePoint

·Review customer accounts, Purchase Orders and all supporting documentation for accuracy

·Process requests for onsite service by creating service requests in Oracle with associated tasks

·Ensures accuracy and completeness of job information in Oracle and SharePoint

·Effectively Communicate with Sales, FSE’s, and FS Manager regarding status of jobs in progress

·Meritoriously communicate schedule change with the customers

·Maintain Data/Order accuracy for all open and closed service orders

·Able to perform tasks with limited oversight

Travel:

·Limited as needed

Skill Set Level:

·Level I - (Experienced Employee) 0 - 3 years