Overview
The Dispatcher III provides dispatch and logistics support for production, operations, and maintenance activities. This role receives inbound requests through phone, email, and digital platforms and coordinates the equipment, materials, vendors, transportation, and resources needed to support field operations. The position is highly computer-based and requires strong multitasking, communication, organization, and customer service skills. Dispatchers work across multiple systems while maintaining detailed records, monitoring active requests, and communicating status updates to customers and internal teams.
Responsibilities
- Receive and respond to inbound dispatch requests through phone, email, and digital platforms.
- Support production, operations, and maintenance activities.
- Source and coordinate equipment, materials, vendors, transportation, and other resources required to fulfill requests.
- Communicate with field personnel, customers, vendors, and internal teams to coordinate operational needs.
- Prioritize requests based on operational urgency, business impact, and customer needs.
- Manage multiple requests simultaneously in a fast-paced dispatch environment.
- Maintain detailed call logs, digital request records, status updates, and communications.
- Utilize Gemini as a primary dispatching platform and Airtable for record keeping and supporting processes.
- Use Microsoft Office/Excel and web-based platforms, including GIS/mapping tools, to support dispatch activities.
- Proactively monitor requests from receipt through completion and identify potential delays or issues.
- Keep customers and internal teams informed of changes, delays, and request status.
- Follow established dispatch processes and assist with developing or improving processes as customer needs change.
- Work independently with limited direction and escalate operational issues when additional assistance is required.
Qualifications
- Strong computer skills with the ability to navigate and work within multiple systems simultaneously.
- Strong verbal and written communication and customer service skills.
- Previous experience in dispatching, logistics, transportation/trucking, call centers, or operations support preferred.
- Oil & gas or field operations experience is beneficial, but not required.
- Strong multitasking and organizational skills.
- Ability to take detailed notes and maintain accurate records and call logs.
- Ability to prioritize competing requests and respond appropriately to urgent operational needs.
- Strong attention to detail and ability to follow established processes.
- Comfortable working in a high-volume, phone-based environment.
- Experience with Gemini, Airtable, Microsoft Office/Excel, GIS/mapping software, or similar systems is preferred.
- Ability to recognize operational issues, determine when assistance is needed, and escalate appropriately.
- No set number of years of experience is required; candidates will be evaluated based on their overall work history and relevant experience.