Dispatcher

Summary:

Duck Duck Rooter Plumbing, Septic and Air Conditioning is a renowned service company based in Jacksonville, Florida. We are looking to hire an enthusiastic, reliable, customer service oriented and detail-oriented plumbing focused Dispatcher. The individual will answer phones, schedule incoming appointments and provide excellent customer care. Must work well with team members in a fast-paced environment.

Essential Functions & Responsibilities:

• Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues
• Answer incoming calls and respond to customer emails in a professional and timely manner
• Preforms out-bound calls to confirm customer appointments - must have experience in the plumbing industry septic experience a plus but not required
• Assist customers with product information, order status, and general inquiries
• Process orders, returns, and exchanges accurately and efficiently
• Maintain customer records and update information as needed |
• Collaborate with other departments to ensure customer satisfaction
• Identify opportunities for process improvement to enhance the customer experience

Requirements:

• Must have a minimum of 2 years previous experience working for a plumbing or septic company in a customer service role preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proficient in using computer systems and software applications
• Ability to work independently as well as part of a team

Benefits:

We invest in the whole you — your health, your family, and your future. When you join us, you're not just getting a job — you're gaining a benefits package designed to support you at every stage of life.

• Medical Insurance: Comprehensive medical coverage with four plan options to fit every need and budget, including an HSA-eligible high-deductible plan and an FSA.
• Dental Insurance: Dental coverage with low weekly premiums.
• Vision Insurance: Vision coverage with low weekly premiums.
• Basic Life and AD&D Insurance: Company-paid basic Life and AD&D insurance.
• Long-Term Disability: Company-paid Basic Long-Term Disability coverage.
• Short-Term Disability: Optional Voluntary Short-Term Disability coverage.
• Additional Life Insurance: Optional additional life insurance coverage available.
• Retirement Plan: Traditional 401(k) and Roth 401(k) options with company match!
• Supplemental Health Plans: Including Accident, Critical Illness, and Hospital Indemnity Insurance, plus disability resource services, travel and beneficiary support services, pet health insurance, and PerkSpot — an exclusive employee discount program.
• PTO and Paid Holidays Available