Harris Plumbing, Heating, Air, & Electrical is a growing, full-service residential plumbing, heating, air and electrical company located in NJ, PA and DE. Locally-owned and operated, our team provides homeowners in the Tri-State with 5-star residential home services, all delivered through a proven, customer-focused service system. With thousands of positive online reviews, Harris has enjoyed double-digit growth for the past 5 years and continues to be engaged in exciting and aggressive growth plans. Our culture is built on working hard as a team, and when we win, we take time to celebrate and give back to the community.
Harris has an immediate need for an enthusiastic, self-motivated Dispatcher Supervisor. Successful candidates are organized, able to perform in a fast-paced environment, and able to efficiently multi-task. This is a full-time, non-exempt level position, reporting to the Dispatch Manager.
Salary: $60k to $70k
**SERVICE TITAN EXPERIENCE A PLUS!**
DUTIES AND RESPONSIBILITIES:
- Coordinate and manage the scheduling of staff and dispatch of technicians
- Resolve any issues or delays in the dispatch process
- Ensure effective communication within the team and handle escalated complaints
- Must possess a high energy, strong desire to achieve top results with a charismatic, positive "can-do" attitude over the phone and in person
- Recruit, train, and monitor the performance of dispatch team members
- Prepare and present performance reports for upper management
- Develop processes that make the dispatch department more efficient
- Proactively gain and maintain a full understanding of our portfolio of products and services
- Effectively summarize and relay information
- Achieve productivity standards and goals set by the company while maintaining high quality
- Work well independently within guidelines and complete work without requiring follow up
- Must have the ability to analyze data from previous appointments and technician's performance and technical ability, and apply this to new appointments, ensuring the appropriate technician is sent
- Must effectively handle multiple tasks at the same time, while being consistently interrupted by phone calls, emails, and competing priorities
- Enthusiastically communicate opportunities that exist on appointments to encourage and motivate technicians, helping drive performance
- Manage a geographical territory, producing the best outcomes possible from appointments within the assigned territory
- Understand and communicate expectations, following and firmly executing processes
- Detail-oriented, closely monitoring and identifying incorrect work-orders, correcting mistakes and resolving with managers as necessary
- Must possess a can-do, fearless mentality, consistently alerting managers as processes or expectations fail to be met
- Dedication to providing superior customer service
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekend availability
Experience:
- Dispatching: 2 years (Preferred)
Work Location: In person