Dispatcher - MWRTA

Dispatcher - MWRTA

Rate of pay:  $32.52/Hour

Dispatchers provide direction, communications with all operators while monitoring system performance and making scheduling adjustments where necessary to maximize on-time performance, minimize customer wait times for on-call or will-call services, minimize service disruptions because of vehicle/operator availability and/or emergency situations.

Knowledge and Experience:

• At least 2 years’ radio and/or window dispatch experience in a fast-paced environment
• Transit environment experience preferred
• Must have valid Massachusetts driver license, and the ability to obtain a CDL
• Ability to handle stress, including emergency situations
• Transportation Dispatching Software knowledge desired
• Intermediate knowledge and experience of Microsoft Office Suite
• CPR, AED and First Aid Certification (Provided by the Company)

Skills:

• Excellent organization and multi-tasking skills 
• Demonstrated excellent written and oral communications and organizational skills
• Good Judgement skills
• Reasoning skills and Decision making
• Uses good judgment in making decisions in emergency and routine situations
• Strong analytical and reporting skills

Key Accountabilities: 

• Assign work, vehicles and onboard equipment to operators and maintain check-out logs 
• Assign operators in the event of operator absences, increased service volumes in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations
• Maintain accurate information in Time & Attendance System
• Verify credentials and fitness for duty upon operator’s check-in
• Maintain communication with operators, providing information on customers, cancellations, and directional assistance where necessary 
• Monitor operators and trip status, adjusts and reassignments as necessary to ensure on time performance 
• Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations and safety staff where appropriate
• Reschedule trips as necessary in the event of vehicle malfunction, traffic, or emergency situations 
• Reconcile trip manifests by operators when required
• Provide assistance to passengers in using the service as well as when inquiring about individual trip status
• Document accurately and appropriately daily events related to service 
• Collect any lost and found articles and catalog, attempt to contact appropriate passengers where possible 
• Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees
• Establish and monitor on-time performance
• Will maintain “exceptions” and “incidents” log 
• Will assist drivers with informational material as needed 
• Report to supervisors and duty managers any drivers failing to meet assigned duties
• Other duties as assigned

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Frequently works inside and outside vehicle and might get exposed to extreme, hot and/or cold, weather
• May sit for over 8 hours per day with frequent use of keyboard, computer monitor, and telephone
• May twist, squat, bend, push, lift, pull, and climb stairs while performing duties
• May be exposed to fumes
• May walk on uneven surfaces, while assisting passengers

Additional Statements:

• Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws. 
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world. 
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact KTA-HR@keolisna.com. Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants. 
• Work authorization: “Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position”
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.