POSITION SUMMARY The purpose of this position is to field incoming calls from 50 plus drivers and helpers, customer service, and others to gather, record, and / or report delivery time information and delivery status on selected accounts. This position will also coordinate and oversee all dispatch operations for delivery. BENEFITS AND COMPENSATION - Hourly Pay , Salary range $60K - $65K per year.
- Medical, Dental, Vision, 401K, Life Insurance
- Vacation, sick, Paid Holidays
WORK SCHEDULE - 3pm - 11pm Thursday to Monday
- Must be able to train in other dispatch shifts during initial training period.
SPECIFIC RESPONSIBILITIES - Scheduling route dispatch in a timely manner ensuring successful delivery.
- Gathering and recording delivery time information from route drivers.
- Actively involved in interviewing, selecting and training of new hires.
- Communicating with customer service on route driver locations as requested.
- Communicating with management and customer service regarding deliveries that will not be made within delivery windows.
- Communicate effectively with mechanics on vehicle condition reports and needed truck repairs to ensure safety protocols
- Communicating with management and seek timely resolution on truck breakdown situations.
- Completing delivery logs daily and disbursement to management.
- Working with purchasing department on all product pick-ups, and assigning drivers to complete pick-ups and return product and paperwork to receiving.
- Collecting all assets issued to drivers upon their return including keys, hand held, tickets, etc.
- Communicating with management on any driver/delivery issues that arise during the course of the day.
- Knowledge of Routing System Software, Tracking Systems, Cold Chain Software and In- Cabin Camera devices preferred but not required
- Ability to handle safety sensitive situations ( injuries/ accidents) in a professional manner.
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