Benefits/Perks
- Competitive Compensation
- Paid Time Off
Job Summary
We are seeking a professional and skilled Dispatcher/Office Manager to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. Communicate with customers and technicians to ensure all jobs are completed in a timely manner. The ideal candidate is highly organized with the ability to multi-task and work well under pressure.
Responsibilities
- Receive inbound emergency and non-emergency calls
- Collect and document information from callers
- Prioritize calls according to the level of urgency
- Transmit information to the appropriate person or department
- Direct technicians to appropriate location
- Monitor status of technicians
- Communicate with customers in a timely manner
- Manage maintenance contracts
- Create proposals
Qualifications
- High school diploma/GED
- Previous experience as a Dispatcher or in a similar position
- Excellent communication skills
- Excellent typing and data entry skills
- Understanding of best practices and procedures for emergency response situations
- Strong verbal and written communication skills
- Highly organized with the ability to multitask and prioritize projects
- Ability to work well under pressure
- Ability to work well with others
About Us
OUR MISSION
To provide the highest level of quality work and customer service. Maintaining and exceeding our client’s needs and expectations with quality service and product knowledge.
OUR VISION
Committed to being a leading company through excellence, innovation, continuous learning, quality leadership and management.
OUR PURPOSE
To uphold the highest standards of integrity in all of our actions and become experts in your comfort needs.
OUR VALUES
We promote honesty, integrity, fairness, respect, reliability, team work, positive and can-do attitude.
DILLIGENCE
Comfort City is committed to never giving up on our customers.
HONESTY
We want to be your trustworthy contractor.
RELIABILITY
We offer 24 hour service , whenever you need us you can count on us.
QUALITY
Quality of product, service, and workmanship.