Dispatcher

Dispatcher

844-293-4181

Bison Transport is looking to add a qualified Dispatcher to our Amherst, WI team

Continental Schedule- Sunday, Monday, Tuesday 6:00 am - 6:00 pm every week, rotating Wednesday every other week. 4 on and 3 off, 3 on and 4 off.

Or Thursday, Friday, Saturday 6:00 am - 6:00 pm with rotating Wednesday every other week

Location: Amherst, WI or Auburn, ME

Summary

The dispatcher will execute the day-to-day activity of their assigned driver fleet of 40+ drivers. This includes monitoring of the fleet, accurately distributing, receiving and updating information. The dispatcher is responsible for identifying and participating in the resolution of issues relating to day-to-day activity of the driver. The dispatcher must be well organized, an excellent communicator and have a keen sense of timeliness in carrying out daily activities

Responsibilities

Dispatch:

• This involves the transmitting and receiving of all information relevant to the driver performing his/her duties within the company and customer requirements:

• Read and manage all messages as they pertain to the driver, equipment, and loads

• Detail pick-up and delivery instructions

• Provide customer specific information as required

• Track, plan, and manage home time events

• Ensure the system reflects an accurate portrayal of events and times

• Immediately address all scheduling conflicts or issues as they arise

• Provide driver routing as required

• Ensure day-to-day activity of fleet is confirmed and completed by end of day

• Validate the drivers know how to complete trips to meet service requirements

• Maintain accurate ETA/PTA and confirm ETA of relays and FCFS

• Enter accurate late coding as necessary

• Monitor and alert CSR of possible detention

Satellite and Telephone Management

• Be the drivers first point of contact and act on his/her needs. This involves the handling of all driver related satellite messages or calls within assigned and overflow queues

• Effectively manage and respond to satellite messages or answer the phone queues

• Instruct drivers on proper satellite and telephone procedures

• Effectively relay information via satellite in a cost-effective manner

Reporting

• Record, communicate, and document all situations that should be reviewed by other parties, for information, action, and record keeping purposes

• Report and document all customer service, planning, and driver-related issues to the appropriate personnel

Problem Resolution

• Work on behalf of both the driver and the company to resolve any day-to-day issues that may arise

• Planning/Customer Service issues

• Pay/Payroll Issues

• Driver issues regarding day-to-day activities

Requirements

• Proven experience in dispatching or logistics within the transportation industry.

• Strong communication skills for effective interaction with drivers and customers.

• Familiarity with fleet management systems and GPS technology.

• Ability to analyze data and make informed decisions quickly under pressure.

• Experience with Oracle Transportation Management or similar software is a plus.

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