Dispatcher

POSITION SUMMARY

Provide part-time dispatch services for Radford Army Ammunition Plant (RFAAP) fire department, RFAAP security officers, and plant safety.

COMPENSATION

$21.15/Hr. H&W - $5.09

RESPONSIBILITIES

• Provide Fire/EMS dispatch services for any hazardous plant activities.
• Perform daily duties in a proficient manner. I.e. dispatch check offs, station maintenance, and radio equipment checks.
• Be alert for possible fire, property, and life safety hazards on government property.
• Maintain a working knowledge of all fire department SOP's, SOG's, and CENTERRA's rules and regulations, written and oral, pertaining to the assigned duties.
• Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Sedentary work involves extended periods of sitting while engaged with a computer terminal or phone.
• Must have close visual and audio acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures.
• Must meet all physical and psychological standards as required by the contract.
• Travel may be required.
• Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the workday.
• Perform other duties as assigned.

QUALIFICATIONS

• GED or High School Diploma.
• Must be 18 years old at time of hire.
• Must have United States Citizenship. (if naturalized, then must provide original certificate for inspection and copying)
• Must successfully complete drug screening requirements.
• Must pass criminal background check.
• Must be Nationally certified NIMS. (National Incident Management System) levels 100, 200, 700 and 800 or be able to obtain within 90 days of employment. (online)
• Must have a valid Virginia Driver's License.
• Accountability-Ability to accept responsibility and account for his/her actions.
• Customer Oriented Ability to take care of the customers' needs while following company procedures.
• Decision Making-Ability to select an effective course of action appropriate to the current situation while following company procedures.
• Ethical-Ability to be guided by the company's accepted principles of moral conduct.
• Initiative-Ability to act and take steps to solve or settle an issue.
• Interpersonal Skills-Ability to develop and maintain relationships with others.
• Working Under Stress-Ability to maintain composure when exposed to stress.
• Record clear of any Domestic Violence Convictions.
• Must be able to work weekends and holidays.
• Must be able to work any shift.
• A 90-day probationary period will be mandated.
• Must be willing to work with minimum supervision.
• Must be able to understand written and verbal orders.
• Must be able to complete daily reports, communicate, spell and have computer skills.
• Must be available to work shifts on a swing rotation.
• Must be able to maintain punctual work ethics.
• Dispatchers will meet the requirements of NFPA Telecommunicator I Certification or equivalent. The Fire Chief will be the certification authority using NFPA 1061.
• Dispatchers must be able to manage and operate numerous types of systems. These include, but are not limited to: Mass Notification System(s), Intrusion Detection System(s), Motorola Land Mobile Radio System, Security Cameras, Access Control System (Paxton), Lightning Alerts, etc. On the Job Training will be provided.
• Dispatchers will be responsible for key control within dispatch. They will work with the Security Key Custodian to ensure compliance with all procedures.
• Notifications will be required in a timely manner. These are general updates for different scenarios (fire runs, ambulance runs, security issues, injuries, fatality, equipment damage, property, etc.).
• The Dispatcher will work to manage the distribution list and make notifications as directed.
• The Dispatcher will maintain a police blotter.
• The Dispatcher will maintain a clean work area and continuously strive to make continuous improvements for processes.
• They will also be responsible for developing guides, procedures, walkthroughs, and etc. for systems in dispatch and other tasks related to their job as directed by the Fire Chief.