Dispatcher

A Dispatcher is responsible for coordinating, scheduling, and assigning labor and equipment in order to provide service to our customers in a timely manner. The individual typically exercises substantial discretion under limited supervision and is expected to work long hours including "off-hour" telephone coverage and is subject to working weekends and holidays as necessary.

Responsibilities:

• Works closely with the branch operations manager, engineering, and project managers.
• Schedules equipment and people on jobs and maintains the schedule for both equipment and people in the FCC System.
• Monitors weather activities and evaluates whether related regulations, policies and procedural guidelines are followed.
• Operates and maintains office equipment including, telephone, facsimile, photocopier, Microsoft Windows, and the Fleet Cost & Care system.
• Evaluates, processes, and transmits information, instructions, and permits.
• Prepares daily dispatch reports and determines schedules and forwards as appropriate.
• Evaluates DOT regulations and takes action to ensure compliance.
• Evaluates labor and equipment needs, assigns, and dispatches labor and equipment and maintains communication with operators and drivers.
• Coordinates with the local branch manager and dispatchers in other branches to determine efficient scheduling of labor and equipment that utilizes branch-level and Company resources in the most cost-effective manner.
• Acts as a liaison between customers, salesmen, operators, and operations.
• Manages travel restrictions.
• Creates appropriate maps and direction charts to assure compliance with applicable permit laws.
• Conducts all business in a professional, respectful manner.
• Manages days off for field personnel.
• Maintain and enter data as required including start and end dates in Fleet Cost & Care.
• Manages accessories / added equipment.
• Maintaining customer relationships, ensuring customers satisfaction, and responding to customer complaints.
• Handling problems or emergencies that arise in the field.
• Taking orders from customers and entering into crane rental agreements.
• In filling customers' orders consider operator's familiarity with the job sites, operator's relationship with the customer, a particular need of the job, the dimensions, capacity and sizes of the cranes, the reliability, and qualifications of the operator.
• Preparing and reviewing e-tickets for billing and payroll.
• CLC Lodging scheduling and account reconciliation.
• Fuel report and reconciliation.
• Performs other duties as assigned.

Knowledge, Skills, and Experience

Essential:

• Must be proficient with basic computer skills (i.e., Microsoft Word, Excel, etc.).
• Problem solver - exercise discretion and judgment to best manage available resources.
• Knowledge of local geography.
• Time management skills.
• Punctual.
• Assumes responsibility.
• Takes responsibility for exercising independent judgment within areas of responsibility.
• Can work under stress.
• Service orientated.
• Excellent communication skills.
• Possess a minimum of a high school diploma or equivalent.
• Must be able to pass a drug test, background check, and fit for duty test.

Desired:

• Prefer candidates with at least an associate degree.
• Prefer candidates with at least 1-3 years of experience in a busy office setting.
• Previous experience with transportation, heavy equipment, or the crane and hoisting industry is an asset.