Dispatcher

Dispatcher

Salary

$19.00 - $19.15 Hourly

Location

Springfield, MA

Job Type

Full-time 12 months 40 hours

Job Number

454

Department

Public Safety Administration

Opening Date

11/04/2026

• Description
• Benefits

Description

The Dispatcher serves as the communications hub for the Department of Public Safety and is responsible for coordinating emergency and non-emergency communications, dispatching officers, monitoring campus safety and security systems, documenting incidents, and providing exceptional customer service to students, faculty, staff, visitors, and outside agencies. The Dispatcher operates multiple communication systems simultaneously while maintaining situational awareness, ensuring officer safety, and supporting the daily operations of the department in a fast-paced, 24-hour environment.

Actual salaries will vary depending on multiple factors, including but not limited to degrees attained, experience, and other considerations permitted by law. Comprehensive compensation details, including any additional benefits, will be communicated upon finalization of the employment offer.

Responsibilities

1. Operate a multi-line telephone system and direct calls to the appropriate personnel. Serve as the first point of contact

for callers and individuals seeking assistance in the lobby. Accurately create Computer-Aided Dispatch (CAD)

entries for every incident or event involving the department.

2. Operate the radio system to maintain clear and effective communication with police, fire, and emergency personnel.

Monitor the Springfield Police Department scanner and relay pertinent information to Public Safety staff if activity

occurs near the campus. Operate and monitor campus security cameras to ensure ongoing surveillance and safety.

Monitor burglar, fire, and card access alarms, and promptly notify and direct appropriate personnel in response to

alerts.

3. Assists with answering parking questions and providing solutions. Assists with kiosk in front lobby for parking

registration/ appeals.

Qualifications

High School diploma or GED required

Associate degree or technical training in Criminal Justice, Emergency Communications, or a related field

preferred

Knowledge, Skills & Abilities

• Knowledge of emergency communications procedures and public safety operations.
• Ability to prioritize multiple tasks and make sound decisions in high-pressure situations.
• Excellent verbal, written, and interpersonal communication skills.
• Basic level of proficiency with Microsoft Office PowerPoint, Excel, Word and Outlook, Website content updates and statistical software
• Intermediate level of proficiency with Computer Aided Dispatch (CAD), ARMS Records Management System, AXIS Camera Station, CJIS Applications, Rave Emergency Notification System, Multi-line Telephone Systems, Two-way Radio Communications Systems

At Springfield College we offer competitive and generous benefit options for employees and their families.

• Tuition benefits for employees and dependents
• Tuition exchange program for dependents
• Generous paid time off benefits
• Paid Sick Leave Benefits
• 403(b) retirement plan (TIAA) with a generous college match
• Medical, Dental and Vision plan(s)
• Health Reimbursement Arrangement (HRA)
• Flexible Spending Accounts (health care expenses and dependent care)
• Life and accident insurance plans
• Long-term disability
• Optional voluntary benefits
• Employee Assistance Program (EAP)
• Wellness benefits and programs
• Free use of our state-of-the-art Wellness Center

Part-time employees earn pro-rated holiday, vacation and sick leave.

To learn more about our Benefit Package, visit our Human Resources page.

Employer Springfield College

Address 263 Alden Street

Springfield, Massachusetts, 01109

Phone 413-748-5678

Website http://www.springfield.edu