Lafayette area business is currently seeking clerical workers to train info Dispatcher positions. Full-Time and Part-Time positions are available.
Dispatchers will coordinate daily transportation service, monitor vehicles and passenger trips, communicate with drivers, assist passengers, and maintain accurate records to support safe, reliable, and courteous service.
ESSENTIAL DUTIES
- Monitor vehicle locations, passenger trips, wait times, and service activity using dispatch and scheduling software.
- Communicate trip assignments, changes, cancellations, delays, pickup locations, and road conditions to drivers.
- Answer passenger questions, provide trip updates, and document complaints for supervisor follow-up.
- Coordinate service adjustments when vehicles or operators become unavailable.
- Immediately report accidents, emergencies, safety concerns, breakdowns, and major service disruptions to supervision; relay maintenance concerns.
- Maintain accurate dispatch logs, service records, and incident reports, using professional radio, telephone, and electronic communication.
- Support accessible transportation for passengers with disabilities in accordance with established policies and ADA requirements.
- Perform other related duties as assigned.
MINIMUM QUALIFICATIONS
- High school diploma or GED required.
- Valid Louisiana driver’s license required.
- Previous customer service, transportation, dispatching, public transit, call center, or related experience preferred.
- Basic computer skills and ability to learn dispatch and scheduling software required.
- Strong verbal and written communication skills; ability to coordinate multiple trips and communications and make appropriate decisions in a fast-paced environment.
- Knowledge of Lafayette-area streets and major destinations preferred.
- Must be available to work assigned shifts based on operational needs.
WORKING CONDITIONS & PHYSICAL REQUIREMENTS
Office/dispatch work involves extended sitting, computer use, telephone and radio communication, and monitoring multiple activities. Requires clear communication, sustained concentration, use of dispatch equipment, and occasional standing, walking, bending, reaching, and lifting light office materials.
OTHER REQUIREMENTS
- Pre-employment screening
- Previous clerical experience, customer service, dispatch, or call center experience
- Reliable transportation to and from job site
Apply online by uploading an up-to-date resume for review.