DispatcherSpringfield, MA • Up to $22/Hour • Tuesday-Saturday Schedule • Monthly Bonus OpportunitiesHD Air, a growing HVAC and Plumbing company located in Springfield, MA, is expanding and looking for a highly organized, customer-focused Dispatcher to join our team.If you thrive in a fast-paced environment, enjoy helping customers, and excel at coordinating schedules and logistics, we'd love to hear from you.CompensationUp to $22 per hourScheduleTuesday-Saturday | 7:30 AM - 4:00 PMWhy Join HD Air?Our employees are the foundation of our success. We believe in creating a positive, supportive environment where team members can grow professionally, personally, and financially.We provide the training, tools, and support needed to help our employees succeed while delivering exceptional service to our customers every day.What You'll DoAs a Dispatcher, you'll play a vital role in coordinating daily operations and ensuring an outstanding customer experience.Responsibilities include:Schedule and dispatch HVAC and Plumbing Service Technicians efficientlyReview and optimize technician routes to maximize productivityAnswer incoming calls from existing customers and provide exceptional customer serviceAccurately enter and maintain service ticket informationCreate dispatch numbers for parts orders and service workTrack and follow up on parts ordersSchedule appointments for parts installations and return visitsCommunicate effectively with customers, technicians, and internal departmentsHelp ensure all service calls are completed efficiently and professionallyWhat We OfferCompetitive CompensationUp to $22/hourMonthly performance bonus opportunitiesAdditional incentive programsComprehensive BenefitsMedical InsuranceDental InsuranceVision InsuranceCompany-Paid Life InsurancePaid VacationPaid Holidays401(k) with Company MatchCareer GrowthOngoing training and developmentOpportunities for advancementPositive and collaborative work environmentStable, growing company with long-term career potentialWhat We're Looking ForRequired QualificationsMinimum 2 years of office and/or customer service experienceStrong communication and customer service skillsProfessional appearance and demeanorStrong organizational and multitasking abilitiesAbility to think quickly and solve problems in a fast-paced environmentProficiency with Microsoft Office applicationsAbility to work effectively as part of a teamPreferred QualificationsPrevious dispatching experienceExperience with scheduling, routing, or customer management softwareSuccess in This Role RequiresA positive attitude and willingness to help othersStrong planning and scheduling skillsThe ability to proactively solve problems rather than simply react to themExcellent interpersonal skills and the ability to communicate with a wide variety of customers and team membersReady to Join Our Team?If you're looking for a rewarding opportunity with a growing company that values teamwork, customer service, and employee development, we'd love to hear from you.Apply today and start building your career with HD Air!
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