Dispatcher

Position Overview:

Full-time position available for overnight shift - Hours from 2230-0700

Must be open to work weekends and holidays

Pay Range: $24 - $27 per hour

In office position located at 6613 Valjean Ave in Van Nuys

Responsibilities and Duties:

• Ensure that all customers are picked up on-time.
• Responsible for knowing the location of all vehicles at all times while dispatching.
• Keep dispatch screen updated and coded accurately at all times.
• Communicate all changes and details with your chauffeurs, wingman and any other appropriate personnel or customers.
• Oversee the checking in and out of vehicles and equipment and communicating to the appropriate source, any damage, loss or abuse of either.
• Interact with office staff, managers, clients and chauffeurs to ensure the accommodation of and/ or special requests pertaining to certain jobs.
• Take all customer calls that include reservations, changes or cancellations.
• Handle customer complaints immediately, courteously and efficiently.
• Report any problems with any reservation, by creating an incident report in the specific order in the Odyssey program.
• Coordinate rental vehicles when needed.