Position Overview: Full-time position available for overnight shift - Hours from 2230-0700 Must be open to work weekends and holidays Pay Range: $24 - $27 per hour In office position located at 6613 Valjean Ave in Van Nuys Responsibilities and Duties: - Ensure that all customers are picked up on-time.
- Responsible for knowing the location of all vehicles at all times while dispatching.
- Keep dispatch screen updated and coded accurately at all times.
- Communicate all changes and details with your chauffeurs, wingman and any other appropriate personnel or customers.
- Oversee the checking in and out of vehicles and equipment and communicating to the appropriate source, any damage, loss or abuse of either.
- Interact with office staff, managers, clients and chauffeurs to ensure the accommodation of and/ or special requests pertaining to certain jobs.
- Take all customer calls that include reservations, changes or cancellations.
- Handle customer complaints immediately, courteously and efficiently.
- Report any problems with any reservation, by creating an incident report in the specific order in the Odyssey program.
- Coordinate rental vehicles when needed.
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