Dispatcher

ITS has a client looking for a Dispatcher in Walbridge, OH. They are a trusted adviser and leading organization in the commercial/industrial service industry. Their dispatchers play a vital role in ensuring seamless interaction with their customers and supporting technicians.

Responsibilities

• Facilitate service requests from customers by coordinating with service technicians and other personnel to ensure timely resolution of customer needs.
• Coordinate technicians' schedules and provide necessary information for service calls, preventative maintenance, or service projects.
• Forecast future schedules for technicians.
• Communicate with both internal and external customers to ensure all commitments are met.
• Utilize Service Software for service call setup, technician scheduling, and updates.
• Assist service technicians and project coordinators with purchase orders.
• Create service field quotes for technicians as needed and generate service calls upon approval.
• Maintain data from the service technicians' mobile application.
• Work with service accounting personnel to resolve questions on completed service calls.
• Assist project coordinators in scheduling technicians for projects.
• Collaborate with multiple dispatchers to ensure seamless dispatch operation.
• Review and update open service calls.
• Assist with tasks as directed by the Dispatch Supervisor.

Requirements

• Strong organizational skills
• Active listening
• Effective communication
• Adaptability
• Empathy
• Ability to multi-task
• Calm under pressure
• Attention to detail
• Strong follow-up
• Ability to work well and contribute in a team environment
• Strong interpersonal skills
• Strong computer skills, including Microsoft Office

Education/Experience

• High School Diploma or GED
• Three (3) or more years of dispatch or administrative experience
• Experience in a high-performance construction or service industry

This position requires in-person attendance every day from 7:30 AM to 4:00 PM in an open office setting with other dispatchers. Previous dispatch experience is beneficial, whether from 911 dispatch or commercial truck dispatching. The ability to work effectively with multiple personalities and communicate accurately is essential, as you will be the middle person between the customer and the technician.