Dispatcher

Responsibilities

• Coordinate and manage the schedules of truck drivers to ensure cargo shipments are picked up and delivered in a timely manner
• Maintain contact with the fleet of truck drivers to arrange pickups and deliveries on behalf of clients
• Prioritize pickups and deliveries based on delivery times
• Enter orders and schedule in collaboration with operations agents
• Verify delivered shipments and examine shipping documents for accuracy and possible discrepancies
• Review agents’ rate, approve and notify of accessorial charges
• Collaborate with management to modify daily routes to accommodate the needs of customers
• Cultivate strong relationships with agents and customers to reduce the stress that comes with last minute schedule changes
• Respond to queries related to pickups and deliveries, via phone and email
• Address problems and requests by transmitting information or providing solutions

Desired Qualifications

• HS Diploma or Equivalent
• MS Office Proficiency (Word, Excel)
• Strong LTL/FTL Dispatching Experience
• Freight Forwarding Experience
• Bilingual - English and Spanish is a PLUS