About the Role: Fino Brands, Inc. is a Florida-licensed Medical Marijuana Treatment Center (MMTC) operating in strict compliance with Florida law and the Florida Department of Health, Office of Medical Marijuana Use (OMMU).
At Fino Brands, Inc. we’re redefining the cannabis industry with a commitment to quality, expertise, and innovation. Join us to be part of a high-growth, purpose-driven company that values social responsibility, innovation, and respect. At Fino Brands, Inc. you’ll have the opportunity to work with a small group of like-minded individuals in Florida, who have all help found the company based upon a core philosophy of these shared ideals.
The Dispensary Associate at FINO Brands, Inc. plays a key role in delivering exceptional patient experience from the moment someone walks through our doors. This position blends customer service, education, compliance, and sales in a fast-paced, highly regulated medical cannabis is environment. You’ll help patients feel informed, comfortable, and confident in their purchases—while upholding the highest standards of professionalism, accuracy, and confidentiality.
This role reports directly to the Dispensary Manager. This role requires strict adherence to MMTC security protocols, OMMU regulations, company SOPs, and all applicable state and federal safety requirements.
Responsibilities: - Greet and assist customers in a welcoming, professional manner throughout their dispensary experience
- Deliver outstanding, patient-first customer service in alignment with company standards.
- Meet or exceed individual sales goals and key performance indicators (KPIs).
- Build long-term patient relationships through education, trust, loyalty programs, and grassroots community engagement.
- Accurately recommend cannabis products based on patient needs and physician recommendations.
- Clearly explain product effects, formats, and general cannabis knowledge in a compliant and approachable way.
- Address patient questions or concerns promptly and escalate issues to management when appropriate.
- Process transactions using the Point of Sale (POS) system, including accurate cash handling.
- Maintain strict compliance with state regulations, company policies, and asset protection procedures.
- Dispense medical cannabis through the Medical Marijuana Use Registry (MMUR).
- Assist with daily opening and closing procedures, including display setup and breakdown.
- Support inventory processes such as receiving, stocking, replenishment, and cycle counts.
- Perform accurate data entry and maintain patient records.
- Answer incoming phone calls and direct them appropriately.
- Maintain educational materials, patient packets, and in-store resources.
- Keep the dispensary clean, organized, and welcoming at all times.
- Protect patient confidentiality in full compliance with HIPAA regulations.
- Foster a positive, respectful, and team-oriented work environment.
- Perform additional duties as assigned to support store operations.
Requirements:
• Must be 21 years of age or older.
• Must successfully pass a Level 2 background screening (FDLE/FBI) as required for MMTC employees under Florida Law.
• Must be legally authorized to work in the United States.
• This role operates in a professional retail dispensary environment and regularly uses standard office and retail equipment, including computers, phones, and POS systems.
• Prior retail, customer service, or cannabis industry experience preferred.
• Strong knowledge of cannabis products, terpenes, and cannabinoids is a plus.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong cash-handling and organizational skills.
• This is a part time position, with flexibility required for evenings, weekends, and holidays based on business needs.
• Ability to sit, stand, and work at a computer for extended periods.
• Ability to travel occasionally within Florida.
About Us:
Fino Brands, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law, including the Florida Civil Rights Act.