Distributed Support Analyst

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

As a Tech Rx In-Office Support Specialist, you will serve as a frontline resource, providing on-site technical support for CVS Health colleagues. We are seeking a skilled and customer-focused Windows and Mac Support Technician to join our team. This role involves troubleshooting hardware and software issues, assisting with device deployments, and ensuring efficient IT operations in the office.

The ideal candidate has experience supporting both Windows and macOS environments and excels at timely issue resolution and exceptional customer service. Responsibilities include addressing password resets, software upgrade failures, broken devices, and operating directory (OD) problems, while maintaining a clean and organized workspace.

Required Qualifications

• Experience in desktop support, IT helpdesk, or related technical roles.

• Excellent problem-solving, communication and customer service skills.

• Ability to work independently and in a team setting.

• Organized, detail-oriented, and capable of handling multiple tasks efficiently.

• Experience with enterprise security tools, VPNs, and single sign-on (SSO) systems

• Strong understanding of:

• Windows 10/11 and macOS troubleshooting

• Active Directory and/or Azure AD

• Mobile Device Management (MDM) platforms like Jamf, Intune, or Kandji

• 3+ years of technical support experience in an IT environment. -

• 3+ years of proven experience with Windows operating systems, Microsoft Office Suite, Networking/VPN, Active Directory, and Multi-Factor Authentication (MFA).

Preferred Qualifications

• CompTIA certifications and Experience with Macs are preferred but not required.
• Education: - Verifiable High School diploma or GED is required. - Bachelor's degree preferred but not required.

Education

High school diploma or GED

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$21.10 - $44.99

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/17/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.