Distribution Manager RMX

We're seeking a Distribution Manager RMX who's ready to put your skills to work on projects that matter - and build a career with a company that's building North America.

Job Title: Distribution Manager RMX | Req ID: 18542 | HR Contact: Roscoe Chambers | Location: Metairie Agg & RMX Office LA

ABOUT THE ROLE

The Distribution Manager will lead a seasoned team within the Ready Mix Concrete organization supporting a

growing customer-centric culture while balancing cost efficiency and the needs of an on-time delivery-based

customer. You will be expected to provide leadership to handle complex customer situations and escalation

concerns and determines resolution related to the order placement and scheduling processes. Candidates

must possess the ability to facilitate communication between the plant, field, drivers, and dispatch center with

accuracy and timeliness, all while managing the day-to-day activities within the distribution center within the

framework of established policies and procedures.

WHAT YOULL ACCOMPLISH

• Ensure all customer service activities support the strategic objectives of the organization.

Monitors work to ensure a high level of customer satisfaction; reviews order entry and assesses schedule

to optimize driver productivity.

• Intervenes in complex customer service situations where dialogue with the customer has escalated to

high management levels within the customer organizations or where issues are beyond the expertise of

Provide excellent customer service to internal and external customers. Exceeds customer expectations.

• Responsible for ensuring order processing and dispatch accuracy and timeliness. Provides day-to-day

oversight for Dispatch Center team.

• Works with the Regional Sales team to enhance the communications and service leading to increased

sales and improved service

• Analyze customer service related information and evaluate the results to choose the best resolution and

alternatives to customer service challenges, and to identify opportunities to improve the customer service

experience. Works closely with Commercial Manager and Territory Sales Managers, Plant Managers,

Materials Performance (Quality) and Credit Collections personnel.

• Seek opportunities for continuous process improvement ideas and potential cost savings.

Ability to perform cost analysis to ensure optimal source is utilized.

• Lead and manage front-line / professional support teams to peak effectiveness and efficiency in order to

deliver maximum results.

• Ability to complete Root Cause Analysis and implement changes to prevent issues from reoccurring.

Ensures that employees are at work on time, actively engaged in assigned activities. Direct supervisory

responsibilities for staff including selection, hiring, training, performance evaluation, corrective action,

promotional recommendations and work schedules.

• Communicates and implements new and existing policies and procedures to staff within the department.
• Coordinates with other departments to resolve issues involving customer service and dispatch.
• Ensure that safety, compliance and environmental requirements are followed within the department.
• May perform customer service and dispatch activities to ensure that customer requirements are satisfied.
• Demonstrate a commitment to communicating, improving and adhering to health, safety and

environmental policies in all work environments and areas. Promote a culture of safety and exhibit these

behaviors.

WHAT WE'RE LOOKING FOR

Education: High school diploma or equivalent or 5 years of equivalent experience

Additional Education Preferred: Bachelors degree

Field of Study Preferred: Required Work Experience: Minimum of 5 years of dispatch/customer service experience. Previous

supervisory experience preferred.

Required Training/Certifications: Required Technical Skills: SAP experience, Computer skills, including Excel, Word, Project, etc.

Additional Requirements:

• Demonstrated good judgment and discretion.
• Strong organizational skills with a focus on accuracy.
• Able to follow established processes and/or document new processes.
• Ability to work under pressure to meet critical deadlines all the while being detailed-oriented.
• Excellent customer service skills and ability to function as part of a team.
• Works cooperatively with other employees, customers, clients, and the public.
• Able to handle multiple responsibilities at one time and must be able to deal effectively with people

using a facilitative approach.

• Excellent oral and written communication skills.
• Strong leadership and demonstrated problem-solving skills as well as excellent time management and project management skills.

Bi-lingual (Spanish) may be desired.

• Successful candidates must adhere to all safety protocols and proper use of Amrize approved

Personal Protection Equipment ("PPE"), including but not limited to respirators. Subject to applicable

law, employees that are required to wear respirators must be clean shaven where the respirator seal

meets the face in order to pass the qualitative and quantitative fit tests.

WHAT WE OFFER

• Competitive salary
• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
• Employee Stock Purchase Plan
• Medical, Dental, Disability and Life Insurance
• Holistic Health & Well-being programs
• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
• Vision and other Voluntary benefits and discounts
• Paid time off & paid holidays
• Paid Parental Leave (maternity & paternity)
• Educational Assistance Program
• Dress for your day

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.