Primary Function:
The Distribution Operations Lead is responsible for overseeing the daily warehouse and distribution of finished goods material from various distribution points. They are responsible for overseeing the efficient receiving, inventory management, order fulfillment, and outbound shipping within stated lead times. Maintaining relationships with third party service providers, being the primary problem solver for customer delivery needs, and managing logistics cost is essential.
Responsibilities:
- Customer Communication: Serve as the primary distribution point of contact for internal and external customers, addressing inquiries, providing real-time updates on shipments, and managing expectations.
- Operational Management: Overseeing our 3PL partners daily shipping, receiving, and warehouse operations, ensuring smooth product flow.
- Shipment Coordination: Overseeing the scheduling and dispatching of inbound and outbound shipments, ensuring on time delivery.
- Communication and Customer Service: Liaising with internal departments, carriers, vendors, and external customers to resolve issues, ensure smooth operations, and provide updates.
- Supplier & Carrier Relations: Coordinating with transportation companies, Third Party Logistics companies, and customers brokers to ensure timely deliveries and negotiate favorable terms
- Problem Solving: Identifying and resolving issues such as shipping delays, damaged goods, discrepancies, and short allocations.
- Documentation and Reporting: Ensuring systems integrations are communicating accurate information flow into inventory programs, shipping and receiving transactions, customer order flow, and working with assigned business system analysts to address any discrepancies.
- Data Analysis: Interpret and analyze data on transportation costs, inventory levels, and delivery processes to identify areas for improvement.
- Process Optimization: Analyzing logistics data to identify inefficiencies and implementing strategies to improve efficiency, reduce costs, and enhance customer service.
- Coordination: Assist in the coordination of shipments, inventory management, and overall logistics operations.
- Cost Management: Monitor and manage logistics costs, such as transportation and warehousing expenses
Job Requirements:
- Education: Bachelor’s degree in a related field is preferred; High School diploma or GED required
- Experience: 2-3 years of previous leadership experience in warehouse or supply chain operations with an emphasis on customer service is required
- Strong leadership: An ability to coach individuals within our organization as well as outside it to work effectively as a team
- Analytical and Problem-Solving Skills: The ability to interpret data, identify trends, and develop effective solutions to complex logistical problems
- Communication Skills: Strong verbal and written communication skills to effectively liaise with suppliers, managers, and other team members.
- Industry Knowledge: An understanding of supply chain management, warehousing, transportation, inventory management, and material handling.
- Organizational Skills: Strong organizational skills and attention to detail for managing complex logistics data and processes
- Technical Skills: Proficiency with logistics software, such as Warehouse Management systems (WMS), Power BI, and advanced knowledge of Microsoft Office Suite, especially Excel.
About the Company:
Throughout a history dating back to 1881, Bradford White Corporation has been manufacturing some of the most high-performing, technologically advanced, and energy-saving products to the world market. While many manufacturers continue to move production out of the country, we continue to invest in America.
We are proud to have millions of products installed for millions of satisfied customers all over the world. Our essential products continue to support the health, safety, sanitation, and infrastructure of communities and for 2024 we’ve been recognized as an Energy Star Partner of the Year Sustained Excellence Award Winner for the fifth straight year.
For the Bradford White family of companies, customer satisfaction is our greatest reward, and we remain steadfast in our commitment to deliver products that are Built to be the Best®. Today, we employ more than 1900 employees with headquarters in suburban Philadelphia and manufacturing operations in Middleville and Niles, Michigan and Rochester, New Hampshire.