Distribution Technician I

The Distribution Technician I is responsible for supporting software upgrades and routine configuration activities for C6 MCOT monitors by following approved work instructions and established procedures. This role involves preparing devices for software updates, navigating designated applications and device settings, verifying successful updates, and ensuring monitors are returned to normal operation. The ideal candidate is detail-oriented, comfortable following step-by-step instructions, and committed to proper device handling, documentation, and quality standards.

• Follow approved work instructions and training requirements for C6 MCOT monitor software upgrades.

• Prepare monitors for software updates by verifying power, Wi-Fi connectivity, and sufficient battery levels.

• Access ConfigApp and supported device settings to initiate or assist with software update procedures.

• Perform designated update activities, including automatic update checks, service mode entry, configuration updates, video checks, monitor data purging, and MonitorApp launch procedures.

• Follow model-specific update instructions for supported devices, including Client Galaxy A10e, Client Galaxy A13, and similar monitors.

• Respond appropriately to software update prompts, permission requests, retry messages, and required device setting changes.

• Verify that monitors return to normal operating condition after software updates or service procedures.

• Identify and escalate device, network, software, passcode, settings, or update-related issues to the Manager, Supervisor, or designated Distribution personnel.

• Handle devices carefully to prevent damage, protect data, and maintain compliance with established procedures.

• Maintain required documentation and follow local record retention and document control procedures.

• Adhere to applicable quality standards, safety requirements, and established operational processes.

• Ability to follow detailed instructions and standardized procedures.

• Basic familiarity with smartphones, mobile applications, Wi-Fi connectivity, and device settings.

• Strong attention to detail and accuracy when performing repetitive tasks.

• Good troubleshooting and problem-escalation skills.

• Ability to handle electronic devices carefully and maintain organized records.

• Willingness to learn new software, device configurations, and operational processes.