District IT Supervisor (Client Services and Endpoint Support)

District IT Supervisor (Client Services and Endpoint Support)

Salary

$12,957.78 - $17,355.01 Monthly

Location

District, CA

Job Type

Full-Time

Job Number

26-030 (R05419)

Department

Director-Ntwrk Communic & Computers

Opening Date

10/29/2026

Closing Date

11/19/2026 11:59 PM Pacific

Bargaining Unit

TEAMSTERS

• Description
• Benefits

Description

Initial Review Date: 11/19/26*

• Any complete applications received after the initial closing date will only be forwarded to the hiring committee at their request.

Campus: Central Services

Starting Salary: $12,957.78 (per month) plus excellent benefits

Salary Grade: C4-79

Full Salary Range: $12,957.78 - $17,355.01 (per month)

The Foothill-De Anza Community College District is currently accepting applications for the classified supervisor position above.

ABOUT THE DISTRICT

Foothill - De Anza Community College District, composed of two colleges and an education center, is one of the top performing districts in both California and the United States, and one of the largest, ranking seventh in size among the state's 72 districts, serving more than 58,500 students per year and with an operating budget of $180M unrestricted general fund. Consistent with its mission, the District has a strong commitment to equity and inclusion and incorporates those values in its policies, procedures, and operations, and in its leadership and service to students and the community. Publicly supported and locally oriented, the District fills an essential role in workforce development, continuing education, and skills preparation to meet the changing demands of the highly diverse surrounding population and business communities. The District's students and more than 2,000 faculty and staff enjoy an unparalleled quality of life in an ideal climate, with physically pristine and fiscally sound campuses that have earned their reputation for academic excellence.

Foothill - De Anza Community College District Mission Statement:

The mission of the Foothill-De Anza Community College District is student success and educational excellence. The district and its colleges provide access to affordable, quality educational programs and services that develop a broadly educated and socially responsible community that supports an equitable and just future for California and the global community. Every member of our district contributes to a dynamic instructional and learning environment that fosters student engagement, equal opportunity, and innovation in meeting the various educational and career goals of our diverse students. Foothill-De Anza is driven by an equity agenda and core values of integrity, inclusion, care for our students well-being, and sustainability.

DEFINITION

Under direction, plans, schedules, assigns, reviews, supervises, and participates in the work of staff for the planning, design, configuration, enhancement, integration, and maintenance of educational technology infrastructure, systems, and/or services; coordinates assigned activities with other District and/or college departments and outside agencies; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED

Receives direction from assigned management personnel. Exercises direct supervision over professional and technical staff.

CLASS CHARACTERISTICS

This is the full supervisory-level class that exercises independent judgment on diverse and specialized information technology services with accountability and ongoing decision-making responsibilities associated with the work. Incumbents are responsible for planning, organizing, supervising, reviewing, and evaluating the work of assigned staff and are responsible for providing professional and technical level support to assigned administrator in a variety of areas. Performance of the work requires the use of independence, initiative, and discretion within established guidelines and scope of practice.

EXAMPLES OF REPRESENTATIVE DUTIES

• Plans, organizes, assigns, reviews, supervises, and participates in the work of information technology services staff; trains staff in work procedures; evaluates employee performance, counsels employees, and effectively recommends initial disciplinary action; assists in selection and promotion.

• Participates in the development and implementation of goals, objectives, work plans, policies, and priorities for assigned programs and/or areas of responsibility; recommends and implements policies and procedures.

• Monitors activities of assigned information technology services work section; identifies opportunities for improving service delivery and procedures; provides recommendations concerning process changes; reviews with appropriate management staff; implements improvements.

• Participates in annual budget preparation; identifies and recommends future resource needs; prepares detailed cost estimates with appropriate justifications; monitors expenditures.

• Reviews and approves enhancement plans and recommendations for improvement; researches and analyzes recommended technology solutions.

• Supervises responses to incidents to ensure an expedient response and resolution; maintains communication with all stakeholders on status; identifies underlying problems causing incidents and designs, proposes, and implements resolutions.

• Gathers and analyzes system performance metrics and data; develops reports and recommendations for changes and improvements to ensure efficient and quality service delivery.

• Receives and responds to issues with respect to systems and technology performance or reliability; investigates, diagnoses, and isolates problems; takes appropriate action by either resolving the issues, referring to other information technology staff, or contacting a third-party vendor; provides clients with status updates on actions taken, cost impact, and timeline for resolution.

• Manages and coordinates assigned projects, including assigned scope fow ork for bond-funded technology projects; plans, schedules, prioritizes, and executes tasks; leadsa and coordinates project progress and reporting, assigns and delegates assignments to assigned staff, gathers user and systems requirements, and develops technical and user documentation; ensures alignment between technology and operational responsibilities with bond-funded project timelines; collaborates with District project managers and construction teams, as well as consultants and vendors.

• Supervises and coordinates team activities related to the operation, monitoring, and security of District systems; enforces access, control, and security policies and procedures and reviews permissions on a regular basis; supports cybersecurity incident response efforts and remediation activities in coordination with internal teams, vendors, and District leadership.

• Writes and maintains comprehensive technical documentation including workflow diagrams, design specifications, service level agreements, and District policies and procedures for the utilization of specific technology.

• Serves as liaison for assigned functions with other District and/or college divisions and departments and outside agencies.

• Prepares reports and other written materials; supervises the establishment and maintenance of working and official files; ensures the proper documentation of operations and activities.

• Stays abreast of new trends and innovations in the field of information technology; implements policy and procedural changes as required.

• Responds to inquiries and requests for information; investigates and responds to complaints from other divisions, departments, agencies, and stakeholders.

• Performs related duties as required.

In addition, when assigned to Client Services and Endpoint Support:

• Endpoint Platform Leadership: Provides leadership for districtwide endpoint strategy, standards, and lifecycle support across variousenvironments.

• Device Security and Configuration: Oversees endpoint protection, detection, and centralized management tools to ensure secure, compliant, and manageable devices.

• Classroom and Office Technology Reliability: Ensures dependable operation of instructional and administrative hardware, peripherals, and locally installed systems (including installation and maintenance of classroom technologies where assigned).

QUALIFICATIONS

Knowledge of:

• Principles and practices of employee supervision, including work planning, assignment review and evaluation, discipline, and the training of staff in work procedures.

• Principles and practices of leadership.

• Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.

• Basic principles and practices of budget administration and monitoring.

• Operations, services, and activities of educational technology systems, including a diverse range of computers, hardware, software, network systems, applications, mobile devices, multimedia equipment, security systems, and/or communication platforms.

• Principles, practices, methods, and techniques of installing, configuring, troubleshooting, and maintaining hardware, software, and educational technology infrastructure and systems.

• Security and monitoring devices, along with procedures essential for maintaining data integrity and security in networked systems.

• Database principles and practices, including database management and administration.

• Basic principles of project management.

• Principles and practices of research and data collection.

• Basic math and statistical techniques.

• Methods and techniques of preparing reports and general business correspondence.

• Principles and procedures of record keeping.

• Applicable federal, state, and local laws, codes, and regulations as well as industry standards and best practices pertinent to the assigned area of responsibility.

• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.

• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

• Techniques for providing a high level of customer service by effectively dealing with the public, students, and District staff, including individuals of diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation.

Ability to:

• Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty, and staff.

• Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.

• Assist in developing and implementing goals, objectives, practices, policies, procedures, and work standards.

• Prepare and administer budgets and contracts; allocate limited resources in a cost-effective manner.

• Research and evaluate new service delivery methods, procedures, and techniques.

• Supervise and perform complex functions in the installation, implementation, testing, and integration of a variety of educational technology systems, hardware and software, and infrastructure.

• Supervise and perform advanced analyses of informational requirements and needs, identify problems, provide technical advice and consultation, and ensure efficient system utilization.

• Integrate information systems needs of diverse departments with District-wide educational technology systems, infrastructure, and policies, procedures, and standards.

• Establish and maintain a variety of filing, record keeping, and reporting systems.

• Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.

• Prepare clear and concise reports, correspondence, documentation, and other written materials.

• Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.

• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.

• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.

• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.

Minimum Qualifications:

• Understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff.
• A combination of education, training, and experience that could provide the desired skills, knowledge and abilities may be considered. A typical way to obtain the required qualifications would be equivalent to an associate degree from an accredited college with major coursework in computer science, business administration, or a related field AND five (5) years of increasingly responsible experience in information technology including one (1) year of lead or supervisory experience.

Licenses and Certifications:

None.

PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds.

ENVIRONMENTAL CONDITIONS

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.

APPLICATION PACKET

• A District on-line application on http://hr.fhda.edu/careers/. *In the application, you will provide information, which demonstrates your understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff. Additionally, you will be asked to explain how your life experiences, studies or work have influenced your commitment to diversity, equity and inclusion.
• A cover letter addressing your qualifications for the position.
• A current resume of all work experience, formal education and training.

For full-consideration, all required application materials must be included in your application packet and must be received by 11:59 pm on the closing date. We are unable to accept additional, non-required materials, such as reference letters.

Please allow yourself ample time to complete your application and resolve any technical difficulties that may arise with your submission. You may also visit our "Applicant Information" to assist with technical difficulties at: http://hr.fhda.edu/careers/a-applicant-instructions.html. We cannot guarantee a response to application questions within 48 hours of the closing date.

CONDITIONS OF EMPLOYMENT

Position: Full-Time, Permanent, 12-months per year

Starting date: As soon as possible upon completion of the search process.

Excellent benefits package which includes medical coverage for employee and eligible dependents, dental, vision care, employee assistance program, long term disability, retirement benefits and basic life insurance. For information on our benefits package that includes medical for employees and dependents, visit our web site: http://hr.fhda.edu/benefits/index.html. In addition, the District is a participating member of the California Public Employees Retirement System (CalPERS) and the successful applicant would be a member of the Teamsters Local 287 Union. The current union agreement can be found online at: https://hr.fhda.edu/_downloads/Teamster%20Agreement_2018-2021_FINAL_PDF.pdf

We are happy to assist individuals with disabilities who require reasonable accommodations to complete the employment process, provided that you notify Employment Services no later than the closing date of the announcement.

The successful applicant will be required to provide proof of authorization to work in the U.S.

The Foothill-De Anza Community College District does not reimburse applicants for travel, lodging or any other costs incurred by applicant to attend interviews. All interviewing costs incurred will be the responsibility of the applicant.

For more information about our application process contact:

Employment Services

Foothill-De Anza Community College District

12345 El Monte Road

Los Altos Hills, California 94022

Email: employment@fhda.edu

http://hr.fhda.edu/

We offer a comprehensive benefits package for eligible employees and their dependents, including medical, dental, and vision coverage; an employee assistance program; long-term disability; retirement benefits; and basic life insurance.

For detailed information, please visit our Benefits page.

Additional benefits may be available based on the applicable agreement. Please refer to the specific documents for further information:

• Union Agreements

• Administrator Agreement

Employer Foothill-De Anza Community College District (CA)

Address 12345 El Monte Rd

Los Altos Hills, California, 94022-4599

Website https://www.fhda.edu