District Manager

The District Manager ensures consistent execution of operational policies, facility standards, and service delivery across
all sites. They lead, coach, and develop General Managers and Site Managers to maximize performance, build strong
talent pipelines, and foster a culture of accountability, safety, and continuous improvement. This leader thrives in a fast
paced environment, balancing tactical execution with strategic thinking to deliver business outcomes.
Success in this role requires frequent on-site presence, the ability to influence across all levels, and a relentless focus on
people development, customer satisfaction, and profitable growth.

Operational Leadership & Financial Oversight
• Oversee the daily operations, sales, and profitability of multiple locations across an assigned district
• Ensure operational standards and compliance protocols are consistently executed across all business lines –
including car wash, oil change, and convenience store operations – focusing on inventory control, service bay
efficiency, merchandising, and retail cleanliness
• Administer and manage individual site budgets and overall district financial performance, ensuring adherence to
labor targets, cost controls, and revenue goals
• Analyze operational trends across each service line and lead targeted operational improvement plans,
addressing throughput times in car washes and oil change centers, shrink reduction in convenience stores, and
upsell services across all locations
• Lead all district-level initiatives, projects, and campaigns to ensure timely execution and alignment with brand
standards
• Foster a culture of continuous improvement, ownership, and operational discipline at all locations
• Perform other duties as assigned to support the team and the needs of the business
Talent Management & Leadership Development
• Hire, onboard, and train high-performing Site Managers and Managers-in-Training (MIT) in collaboration with HR
and the Director of Operations
• Build and execute succession plans for critical site roles across the district
• Provide regular coaching, feedback, and development opportunities to direct reports, ensuring readiness for
promotion and role expansion
• Address employee performance concerns and implement disciplinary actions in collaboration with HR and
operational leadership
• Promote a people-first culture focused on accountability, inclusion, and professional growth
• Promote a “One Team” Spotless Brands culture across the district, leading change through consistent standards,
collaboration, and team accountability
Customer Experience & Brand Standards
• Champion consistent, high-quality customer experience at every site including car wash, lube centers, and
convenience stores by holding teams accountable to Spotless Brands’ brand and service standards
• Manage escalated customer issues with professionalism and empathy, ensuring timely resolutions and
reinforcing customer trust
• Lead district initiatives focused on improving customer satisfaction, loyalty, and service execution
• Encourage innovation and site-level engagement through team and individual contests or performance-based
recognition
Cross-Functional Collaboration & Communication
• Serve as the primary point of contact between site leadership and corporate support center such as HR,
marketing, maintenance, etc.
• Partner closely with maintenance teams to ensure all sites are operational and meet safety and service
expectations
• Communicate clearly with Director of Operations to provide updates on district performance, team
development, and operational risks
Compliance, Safety & Facility Oversight
• Ensure all locations comply with OSHA, company safety standards, and operational policies
• Enforce the consistent use of personal protective equipment (PPE) and ensure proper inventory controls
• Monitor compliance with uniform policies, site cleanliness, and preventative maintenance schedules
• Provide ongoing safety training and compliance audits to ensure a safe and efficient work environment
Site Type Variations
• The core responsibilities of the District Manager remain consistent across all locations and while core duties do
not change, the operational emphasis may vary slightly depending on the site type:
o Express Sites: Prioritize high-throughput exterior wash operations with a strong focus on speed,
automation, and membership sales. These sites typically operate with smaller, leaner teams where
direct leadership is essential.
o Full-Service Sites: Include both exterior and interior vehicle cleaning, requiring greater labor
coordination and a higher-touch customer experience.
o Flex Sites: Combine full-service and express wash models and may include additional profit centers such
as convenience store and/or lube center, requiring cross-functional coordination, broader staffing
needs, and inventory management.
Education and Experience
• High School Diploma or equivalent required; bachelor’s degree in business, operations management, or related
field preferred
• Minimum of 5 years of multi-unit management experience in retail, service, automotive, hospitality, or similar
industries
• Proven track record of achieving financial goals and leading high-performing, customer-focused teams
• Experience managing full-cycle talent activities including hiring, development, performance, and retention
• Valid driver’s license and ability to travel within the assigned district
• Must meet all required certification and regulatory compliance standards applicable to the role, as defined by
federal, state, and local laws (e.g., fuel handling, food safety, alcohol/ tobacco sales, environmental safety, OSHA
requirements)
• Must be able to successfully pass a background check in accordance with company policies and applicable laws
Knowledge, Skills, and Abilities
Knowledge
• Deep understanding of multi-unit retail or service-based operations
• Knowledge of budgeting, labor management, sales forecasting, and Profit & Loss (P&L) accountability
• Strong familiarity with people development, succession planning, and HR best practices
• Understanding of safety, compliance, and environmental standards in a service-based or operational setting
Skills
• Exceptional leadership, coaching, and performance management skills
• Strong financial acumen and ability to interpret operational and sales data
• Highly effective communication, conflict resolution, and decision-making skills
• Strong project management, time management, and organizational skills
• Proficiency in Microsoft Office Suite and operational reporting tools; familiarity with workforce management
platforms a plus
Abilities
• Ability to lead a geographically dispersed team while building strong relationships with trust
• Ability to influence without direct authority and create alignment across functions
• Ability to work a flexible schedule, including evenings and weekends, and travel within the assigned district
• Ability to operate in a fast-paced, results-driven environment while managing multiple priorities
• Ability to stand and walk for extended periods of time and perform light physical tasks, including site walk
throughs and basic facility assessments
Physical Requirements
• Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site
• Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional
ascending and descending a ladder
• Ability to twist, carry, reach, push, and pull frequently
• Ability to lift and carry 50 pounds without assistance for work-related materials
• Ability to work outdoors and be efficient in all weather conditions
• Ability to work on your feet in a fast-paced, physically active environment
• Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools,
or high-traffic areas
• Use of personal protective equipment (gloves, eyewear, etc....) as required
• Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies
arise
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position.
Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any
person authorized to give instructions or assignments.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably
accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and
abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and
abilities.
Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for
applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or
recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you
are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email
promptly.
Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified
interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified
applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran,
disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use E
Verify to check employment eligibility: https://www.everify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf and
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf