Job Title: District Security Systems Technician Exemption Status/Test: Nonexempt
Reports to: Director of Technology Date Revised: 08/14/2026
Dept./School: Technology Pay Grade: Clerical 7
Primary Purpose:
The District Security Systems Technician is responsible for supporting, maintaining, and troubleshooting districtwide physical security technology systems. This includes video surveillance, access control, visitor management systems, Raptor-related hardware and software, badge/access systems, and emergency management-related technology.
This position will also support campus technology needs as assigned. While the primary focus of the role is districtwide security systems, the position is a part of the Technology Department's campus support structure and may assist with campus-level technology support, work orders, classroom technology, staff devices, student devices, printers, displays, and other operational needs.
Qualifications:
Education/Certification:
- High school diploma or equivalent required
- Associate degree, technical training, or equivalent work experience preferred
- Industry certifications related to networking, security systems, cabling, hardware support, or technology support preferred
- Valid Texas driver's license
Special Knowledge/Skills:
- Knowledge of video surveillance platforms, cameras, access control systems, visitor management systems, and related peripherals
- Ability to troubleshoot hardware, software, network connectivity, cabling, and user access issues
- Basic understanding of LAN/WAN/WLAN, TCP/IP, and network-connected devices
- Ability to support district systems in coordination with network, systems, and campus support staff
- Ability to conduct on-site inspections of district facilities and identify technology/security system issues
- Ability to communicate professionally with campus staff, administrators, vendors, and department leadership
- Strong customer service skills
- Ability to write basic procedures, provide training, and explain technical information in a clear and helpful manner
- Strong organizational skills and ability to document work accurately
- Ability to prioritize work orders and respond to time-sensitive campus or district needs
Experience:
- Experience supporting technology systems, hardware, software, and network-connected devices
- Experience with video surveillance, access control, visitor management, badge systems, or related security systems preferred
- Experience working in a K-12 school district or public sector environment preferred
- Experience working with vendors, contractors, campus staff, and district departments preferred
Major Responsibilities and Duties:
Security Systems Support
- Support, maintain, and troubleshoot districtwide physical security technology systems, including video surveillance, access control, visitor management, Raptor-related systems, and emergency management-related technology.
- Assist with the installation, configuration, maintenance, and troubleshooting of security-related hardware, including cameras, badge readers, door access components, kiosks, scanners, printers, intercoms, and other related devices.
- Support campus and department staff with access control needs, including basic scheduling, access troubleshooting, door access concerns, badge issues, and system-related questions.
- Support Raptor visitor management systems and related hardware, including kiosks, printers, scanners, and other connected components.
- Provide technology support for systems used in visitor screening, background-check-related workflows, and campus check-in processes. This role supports the technology platform only and does not make approval, denial, HR, or law enforcement determinations.
- Assist with video surveillance support, including camera troubleshooting, viewing access issues, hardware replacement coordination, system checks, and basic incident-related video support as approved by district leadership.
- Assist authorized personnel with locating, saving, or archiving video records when directed by appropriate district leadership.
- Review security system issues and trends, such as offline cameras, access control issues, door hardware concerns, failed devices, or repeated campus problems, and report concerns to Technology leadership.
- Conduct routine checks of security-related technology systems to help ensure cameras, access control devices, kiosks, and related equipment remain operational.
- Help develop and maintain documentation, procedures, and basic user guides for security systems and related campus processes.
- Provide training and support to campus and department personnel on approved use of security-related technology systems.
- Work with vendors and contractors on troubleshooting, repair, installation, quotes, project coordination, and system upgrades related to physical security technology.
- Recommend improvements, upgrades, or changes to security systems based on documented needs, recurring issues, campus feedback, and long-term district planning.
- Maintain accurate documentation of security-related assets, system issues, repairs, service requests, vendor visits, and completed work.
- Respond to urgent security system issues when needed, including after-hours support when approved or directed by Technology leadership.
Campus Technology Support
- Serve as part of the Technology Department's campus support team and assist with campus technology needs as assigned.
- Support campus work orders related to staff devices, student devices, classroom technology, displays, document cameras, printers, projectors, connectivity, and other campus technology equipment.
- Provide backup support to campus technicians during high-volume periods, staff absences, start-of-school preparation, testing windows, device distribution, Chromebook collection, and other districtwide technology events.
- Assist with assigned campus coverage as needed based on workload, geography, ticket volume, and district priorities.
- Communicate professionally and promptly with campus staff regarding work order status, delays, next steps, and completed work.
- Document all work in the district's ticketing system and keep ticket notes updated with clear actions taken, pending needs, and follow-up steps.
- Escalate issues to the appropriate Technology Department staff when additional network, systems, security, vendor, or leadership support is needed.
- Support district technology initiatives, including device deployment, inventory, equipment moves, classroom setup, summer projects, and other department priorities.
Other Duties
- Maintain confidentiality of student, staff, security, and district information.
- Follow district policies, technology procedures, safety guidelines, and acceptable use expectations.
- Participate in professional development related to technology support, security systems, customer service, networking, and district operations.
- Perform other duties as assigned.
Supervisory Responsibilities:
None
Mental Demands/Physical Demands/Environmental Factors:
Tools/Equipment Used: Computer, laptop, mobile device, hand tools, ladder, testing equipment, network tools, badge/access control equipment, cameras, scanners, printers, kiosks, radios, district vehicle or personal vehicle as approved, and other technology-related equipment.
Travel: Frequent districtwide travel
Posture: Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting
Motion: Repetitive hand motions; frequent keyboarding and use of mouse; occasional reaching
Lifting: Occasional light lifting, climbing, bending, kneeling and carrying
Environment: May work prolonged or irregular hours sometimes after hours; could be indoors or outdoors
Mental Demands: Work with frequent interruptions; maintain emotional control under stress