DJS CASE MANAGEMENT PROGRAM SUPERVISOR

Introduction

GRADE

STD0018

LOCATION OF POSITION

Department of Juvenile Services

431 Eastern Blvd, Suite 100

Baltimore, Maryland 21221

Main Purpose of Job

The Case Management Program Supervisor (CMPS) oversees the daily operations of the THIRIVE Academy for the Department of Juvenile Services (DJS). The CMPS ensures the appropriate programming for youth assigned for supervision/collaboration with a Credible Messenger Organization (CMO) for intensive gun violence reduction services under the Youth Engagement and Safety Services (YESS) operation. This position is responsible for giving directions, coaching and consultation to the Case Management Specialist Supervisors (CMSS) and Case Management Specialists (CMS). The CMPS also supports quality assurance, CMO compliance, and staff performance, while addressing operational challenges. Acting as a liaison between the Deputy Director and the CMSS, the CMPS fosters communication and maintains program integrity by ensuring the youth are engaged with community based programming that promotes youth development and public safety. The CMPS testifies in court concerning DJS policies, the availability and appropriateness of resources, and offers solutions to daily operational matters.

POSITION DUTIES

Key Responsibilities may include, but are not limited to:

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• Collaboration and Coordination: Works in collaboration with the CMO to determine the treatment and rehabilitative needs of youth under supervision and coordinates the delivery of services in order to promote the development of those competencies necessary for youth to successfully achieve their life plan goals. Ensure Treatment Service Plans are align with the Life Plan so that the CMO are responsive to youthâs needs with Specific learning and behavioral objectivesÂ
• Communication and Reporting: Maintains weekly communication between CMSS, CMS, and Life Coaches and oversee compliance with THRIVE contact expectations and established emergency-support protocols as well as track participant enrollment, engagement, service referrals, and progress toward goals.Â
• Stakeholder Relationships and Community Outreach: Manage and oversee stakeholder relationships and community outreach in collaboration with the Director of Court Services and Regional Director. Establish effective, collaborative working relationships across the agency, and with court stakeholders, service agencies, and the community at large to support implementation of the THRIVE Academy.Â
• Staff Supervision and Operational Leadership: Provide supervisory oversight and make recommendations regarding staff recruitment, selection, performance evaluations, disciplinary actions, and separations. Participate in the training of new staff, ensure staff maintain required certification with the Maryland Police Correctional Training Commission (MPCTC), and provide training and refreshers to staff, court stakeholders, and other partners on topics relevant to the THRIVE Academy.Â
• Statewide Support and Data Management: Support other regions through supervisory oversight, task overflow, thought collaboration, and generalized needs as directed. Ensure records are maintained and tracked for data collection for the Statewide Region so information is accurate, timely, and useful. Â

This position may be eligible to work a hybrid telework schedule.

MINIMUM QUALIFICATIONS

Education:Â Â A Bachelorâs degree from an accredited college or university.

Experience: Four years of experience providing case management services to emotionally or socially maladjusted, delinquent, victimized, or exceptional juveniles in a community or residential setting.

Notes:

1. Candidates may substitute possession of an Associate of Arts degree in the social or behavioral sciences or criminal justice from an accredited college or university and two years of experience providing direct services to children in a community or residential setting for the required education.

2. Candidates may substitute possession of a Masterâs degree in the social or behavioral sciences or criminal justice from an accredited college or university for one year of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Social Services classifications or Social Services specialty codes in the Social Science, Psychology and Welfare field of work on a year-for-year basis for the required experience and education.

DESIRED OR PREFERRED QUALIFICATIONS

• Experience working in or with the juvenile justice system, juvenile courts, court services, or other youth legal systems
• Experience supervising professional or paraprofessional staff, including assigning work, evaluating performance, providing guidance, and addressing performance or personnel matters
• Experience coordinating services, resources, and case-related activities for court-involved youth across multiple programs, agencies, or service providers, including identifying and addressing barriers to case progression or community reintegration
• Experience interpreting, explaining, and applying laws, rules, regulations, policies, and procedures, and establishing and maintaining effective working relationships with courts, government agencies, service providers, community organizations, youth, families, and other stakeholders

LIMITATIONS ON SELECTION

THIS RECRUITMENT IS LIMITED TO CURRENT DJS EMPLOYEES ONLY

LICENSES, REGISTRATIONS AND CERTIFICATIONS

1. Candidates appointed to positions in this classification are required to become fully certified by the Maryland Correctional Training Commission within 90 days of appointment and maintain certification while employed.

2. Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operatorâs license valid in the State of Maryland.

SPECIAL REQUIREMENTS

1. In accordance with the Correctional Services Article, Section 8-209 of the Annotated Code of Maryland, the Maryland Correctional Training Commission shall establish the minimum qualifications for probationary or permanent appointment of a Department of Juvenile Services employee in a mandated position. These requirements are listed in detail in the Code of Maryland Regulations 12.10.01.04, general regulations of the Maryland Correctional Training Commission, and include:

    U.S. Citizenship or Resident Alien status

    Must be at least 21 years of age

    A thorough background check, including fingerprinting and drug testing

    An oral interview, and

    Physical and psychological examinations.

2. Employees in this classification are subject to substance abuse testing in accordance with Code of Maryland Regulations 17.04.09, Testing for Illegal Use of Drugs.

SELECTION PROCESS

Please make sure that you provide sufficient information on your completed application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Candidates will remain on the certified eligible list for one (1) year. The resulting certified eligible list from this recruitment may be used to fill similar positions of the same classification in this or other State agencies.

EXAMINATION PROCESS

The assessment will involve a rating of your application based on your education, training, and/or experience as it relates to the position''s requirements. Therefore, it is essential that you provide complete and accurate information on your application. Incomplete applications will not be accepted. Please report all relevant experience and education. For education obtained outside the U.S., you will be required to provide proof of equivalent American education, as determined by a Foreign Credential Evaluation Service, at the time of hire.

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Please complete the supplemental questionnaire, if applicable. They will be used when rating applications. Please note that your answers on the supplemental questionnaire must correspond to the information provided on your completed application to receive credit. Missing or incomplete supplemental questionnaires may impact the overall rating of your completed application.

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If you are a Veteran applying for this position, please submit your DD 214 Long Form with your completed application to receive proper credit.

BENEFITS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY recommended. However, if you are unable to apply online, you may submit a completed paper application and supplemental questionnaire responses via email or fax to the addresses provided below. If using fax or regular mail, ensure each page includes your First and Last Name, the Recruitment Number (located at the top of the posting), and the last four digits of your SS#. Paper application materials must be received by 5:00 PM on the closing date for the recruitment. Applications received after this time, or those with incorrect forms, will not be accepted. Postmarks will not be considered.

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Maryland Department of Juvenile Services

OHR-Recruitment & Examination Unit

217 E. Redwood Street

Baltimore, MD 21202

Attn: Recruitment# 26-002594-0002

Fax number 410-333-4188

TTY Users: call via Maryland Relay

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If you are having difficulty with your user account or have general questions about the online application system, please contact the Maryland Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov.

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Should additional information regarding this recruitment be required, please contact the Maryland Department of Juvenile Services, Recruitment and Examination Unit at djs.careers@maryland.gov. Include the Recruitment Title/Number that is located at the top of the bulletin.

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As an equal-opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the Stateâs diversity.

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DJS values the experience gained by Veterans while serving our country. Veterans are welcome to apply for all current recruitments.

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Bilingual applicants and people with disabilities are welcome to apply for all recruitments.

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Candidates with lived experience relating to the criminal/juvenile legal system are encouraged to apply.

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We welcome experienced professionals transitioning from federal service to explore rewarding career opportunities.