Domestic Customer Service Representative
Charlottesville, VA 22911
SUMMARY:
Is responsible for proactive and reactive activities pertaining to domestic orders, repairs and credit returns, establishing new accounts, and responding to a wide range of inquiries from both customers and sales representatives
ESSENTIAL DUTIES & RESPONSIBILITIES:
Participates and makes recommendations regarding departmental quarterly plans and performs all essential duties and responsibilities within the company's mission, vision and values
Enters and follows up on customer orders, and demo/sample/label requests from sales force to ensure expedient delivery
Handles all service requests, providing loaners as needed
Assists customers and sales representatives with returns for credit of MicroAire product
Is responsible for researching applicable information and entering data to properly establish new customer accounts
Educates customers and sales force on proper cleaning and sterilization techniques of MicroAire instrumentation and disposables, as well as pertinent information regarding installation and usage
Cross references competitive products to similar MicroAire equipment or disposables
Handles various inquiries including (but not limited to) pricing, GPO affiliation, package tracking, product material content, Medicare/Medicaid reimbursement, and financing options
Processes insurance certificate requests
Processes sales leads based on market group and customer location
Assists Accounts Receivable group in researching unpaid or short paid invoices
Establishes access to the proprietary section of the MicroAire web site, and trains customer and sales representatives in navigating the site
Performs any other tasks as needed or assigned
EDUCATION & EXPERIENCE:
Education: High School diploma or GED; college experience or degree a plus
Experience: Minimum of two years prior customer service experience required, preferably in an active call center environment
JOB KNOWLEDGE, SKILLS & ABILITIES:
Good customer service skills
Proficient in MS Excel, Word and Outlook
Ability to multi-task while staying focused under pressure
Must be detail-oriented, possess strong organizational skills and maintain a low error rating
Requires excellent written communication skills
Must have the ability to handle difficult situations, while maintaining or exceeding customer expectations
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
req26-00595
Numbers & Facts
Location
Charlottesville, VA
Salary
$20.50–$22 Per Hour
Skills
Accounts Receivableunmatched
Billingunmatched
Call Centersunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Customer Trainingunmatched
Data Entryunmatched
Detail Orientedunmatched
Develop and Maintain Customersunmatched
Diversityunmatched
High School Diplomaunmatched
Instrumentationunmatched
Insurance Certificationsunmatched
Insurance Documentationunmatched
Maintenance Servicesunmatched
Medicaidunmatched
Medicare Reimbursementunmatched
Microsoft Excelunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Pricingunmatched
Product Demonstrationunmatched
Salesunmatched
Sales Trainingunmatched
Sterilizationunmatched
Writing Skillsunmatched
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