Donation Express Lead

Job Location

Cockrill Bend - Donations Management

Job Summary:

The Donation Express Lead will provide for the most consistent supervision of the Donations Express Centers. To represent Goodwill by assisting donors in a prompt, friendly manner when unloading their donations and providing receipts. To safeguard donations by sorting and packing them in proper receptacles in the donation center. To maintain a clean, organized area in and around the donation center.

Job Description

Essential Functions

• Travel to the DEC sites to monitor the performance of the attendants.
• Ensure that all donation centers are staffed, supplied, organized.
• Train and re-train attendants at the donation centers by using a consistent training plan in the areas of: organization of donated goods, maintenance and safety of trailers and surrounding areas, customer service, and recycling.
• Fills in as DEC Attendant to achieve 100% staffing.
• Document superior and negative observations and communicates this information with the attendants, DEC Supervisor, Administrative Assistant, Donations Coordinator, and/or Store Manager.
• Transport supplies to the donation centers, as needed.  
• Assist with the development and maintenance of standards for superior operation of all Attended Donation Centers.
• Be knowledgeable of and ensure compliance with all company policies and procedures, as well as legal requirements, at all times.
• Maintain a clean and safe work environment.
• Regular, reliable attendance, as defined in Goodwill’s attendance policy.

Minimum Qualifications

Required Skills:

Education

• High school diploma is required.

Experience

• One (1) year of experience working with and effectively managing people is required.

Knowledge and Skills

• Self-motivated to work independently toward agreed upon goals and objectives.
• Self-manage time and prioritize goals.
• Must be able to carry/lift loads of over 50 pounds frequently.
• Must be able to push/pull loads of over 50 pounds frequently.
• Must be able to effectively train attendants to be valuable and productive employees of Goodwill.
• Must have the ability to communicate goals and agendas with the Donations Manager, Store Manager, and/or Donation Express Supervisor(s) on a daily basis.
• Must have the ability to effectively problem solve and react to dynamic conditions.
• Must have own transportation and ability to transport self to all assigned attended donations centers.
• Excellent interpersonal skills with ability to relate well with broad spectrum of people - clients, and employees.
• Must be physically able to meet the above physical factors of the job.
• Must have the ability to provide a consistently mature, neat, clean image for Goodwill Industries.