Donations Lead – San Pablo

Job Title:Donations Lead – San Pablo (Full-time)

Ministry/Department: Hope’s Closet Thrift Store – San Pablo

Reports to: Assistant Manager of Donations

Status: Full-time, non-exempt

Supervisory Role:Donations associates and serve staff

Objective

To support and lead daily donation operations, provide excellent customer service, drive sales through effective daily operations and serve as a minister of the gospel while advancing The Church of Eleven22® and Hope's Closet vision of being a movement for all people to discover and deepen a relationship with Jesus Christ.

Key Responsibilities

• Minister of the gospel
  • Share personal testimony and the gospel, actively care for and disciple staff and serve team members through relational engagement and recognition and pray with customers and serve staff
• Help create an inspiring team environment through participating in and celebrating team goals
• Assist in caring for and discipling staff and serve staff
• Perform opening and closing procedures
• Drive sales by executing daily inventory operations and providing excellent customer service to our donors and customers
• Assist in recruitment and retention of serve staff
• Assist in the training, development, coordination and supervision of Hope’s Closet donations associates and serve staff in operations, serving and ministry opportunities
• Identify training opportunities and collaborate with managers to provide coaching for team members
• Lead the team in the absence of the Assistant Manager, including zoning staff and following up on daily duties, processing and replenishment
• Provide excellent customer service to donors and customers
• Drive sales by leading daily donations operations
  • Receive and sort donated merchandise
  • Support a dignified retail setting by meeting Hope’s Closet’s quality product and pricing standards
  • Meet daily and weekly processing goals
  • Maintain organization in the donations department—processing area, donations floor and door, warehouse and backstock areas—including supplies and tools
• Support the customer experience department as needed

Competencies

• Model Hope’s Closet mission, vision and core values
• Demonstrated ability to make disciples who make disciples
• Strong, proactive communication (verbal and written) and interpersonal skills
• Possess strong organizational, planning and problem-solving skills
• Ability to adapt to change
• Ability to maintain strict confidentiality

Education and Experience

• Ability to be forklift certified (in-house certification available)
• One to two years of relevant work experience or volunteer hours, including retail or warehouse experience preferred
• Two to three years of management experience preferred
• High school diploma preferred
• Must have an excellent driving record, as verified through the state Motor Vehicle Department

Position Type/Expected Hours of Work

This is a full-time, non-exempt position that reports to the Assistant Store Manager of Donations. Days may vary by week due to the needs of the store and events, and flexibility in scheduling is required. Weekend and holiday hours are a must.

The church has several big events (“All-Skates”) throughout the year to help further the mission of The Church of Eleven22 and Hope’s Closet. We encourage staff to participate and serve at these events. The stores are closed during these events to ensure the Hope’s Closet team has the opportunity to participate in the spiritual formation of the church.

Our entire staff family is called to action so that we can continue to be a movement for all people to discover and deepen a relationship with Jesus Christ.

Work Environment

This role operates in a professional retail setting, including the sales floor and warehouse/stockroom areas, with occasional outdoor work in varying weather conditions. The position involves regular use of cash registers, rolling racks, retail fixtures, furniture carts, ladders and dollies.

Physical Demands

Must be able to stand and walk on concrete surfaces for extended periods; bend, lift, grasp, reach, push and pull materials; navigate uneven surfaces, ladders and stairs and lift up to 50 pounds. Ability to work efficiently in a fast-paced environment.

Code of Conduct

1. We live authenticity
2. We are gospel-centered andmission-focused
3. We are family
4. We are lifelong learners
5. We aim for excellence in the experience with zero excess
6. We choose to trust
7. We pray 1st and decide 2nd
8. We glorify God by honoring others
9. Our team unites under clear vision
10. We walk in humble confidence

EEO Statement

Hope’s Closet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, age, sex, national origin, disability status, genetics, protected veteran status or any other characteristic protected by federal, state or local laws. Hope’s Closet reserves the right to discriminate on the basis of religion to the full extent permitted by law.